Systems Administrator / System Admin

Job Title: Systems Administrator

Location: Atlanta GA. 30303

Duration: 6+ months contract

Job Summary:

The IT Support Technician, under general supervision, is responsible for installing, configuring, and providing support for network systems, hardware, software, and end-user devices in a multi-location health center environment. This role involves responding to help desk tickets, resolving technical issues, and ensuring seamless IT operations across various health center locations.

Responsibilities:

• Install and configure hardware and software across health center locations.
• Respond promptly to help desk tickets following SLA guidelines, recording and documenting the troubleshooting process until resolution.
• Provide onsite and remote support to end users, ensuring timely resolution of issues.
• Repair, replace, and maintain equipment as needed.
• Assist in audiovisual setups for meetings when required.
• Troubleshoot Microsoft Office 365 issues and manage ticket submissions through the portal.
• Assist in basic IT training for new hires.
• Deploy new workstations, ensuring proper equipment setup and account configurations.
• Work extensively with Windows and Mac OS devices and manage Active Directory.
• Utilize Cisco Meraki for network management and support.
• Collaborate with network engineers for software installation, configuration, and ongoing support.
• Create and maintain comprehensive documentation for hardware, software, and procedures.
• Develop training documentation for staff.
• Resolve Tier 1 support tickets and ensure exceptional service delivery to both internal and external stakeholders.
• Demonstrate advanced knowledge of Microsoft 365 Platform, including Azure Active Directory and SharePoint administration.
• Possess a valid driver's license for on-site visits to health center locations.

Minimal Requirements:

• Bachelor's Degree in Computer Science, or Associate Degree plus two years of technical support experience, or three plus years of technical support experience.
• A+ and Net+ Certification or equivalent is required.

Preferred Requirements:

• Proficiency in using a ticketing system.
• Experience providing support through remote tools.
• Handling Technical Service Tickets.
• Professional IT Certifications.

Experience working in a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business