System Director Centralized Clinical Services

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The System Director, Centralized Clinical Services is responsible for developing, communicating and directing clinical integration and centralized services for optimization in the system clinical command center. This role is responsible for oversight, implementation, evaluation, and service delivery of comprehensive communication center services (PBX), virtual companion safety remote monitoring of our patients, a cardiac monitoring unit (monitor patient heart rhythms from an offsite location), and provide an extended resources EEG monitoring unit (provide neurology diagnostics and oversee remote patient monitoring services for the physician /provider and extends patient care delivery). 

• Fosters an innovative and motivational work environment in the pursuit of excellence in clinical patient care and operations
• Provides expertise in strategy, return on investment and project viability assessments.
• Leads, prioritizes, plans and implements integration and optimization of centralized services such as 
• Virtual companion, 
• Central monitoring unit, 
• Centralized EEG, 
• Virtual nursing program, and 
• Remote patient monitoring and navigation program
• Ensures staff recognizes rhythms, patient care biometric variants to manage patient’s physiology responsible in accordance with established protocols.
• Maintains current knowledge of the technical operation and capabilities of the central monitoring station; maintains alarm systems according to established protocols identifies/troubleshoots routine technical problems 
• Handles incoming and outgoing communications, answers questions and assists staff in accordance with established procedures.
• Maintains a safe work and patient environment, adhering to the hospital’s Safety, Risk Management and Regulatory Standards 
• Maintains a clean and organized work environment; orders, stocks and replenishes supplies and equipment as necessary; identifies and reports problems with supplies or equipment; 
• Participates in quality assurance/improvement initiatives and activities; participates in growth opportunities.
• Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence. 
• Superior management skills are needed, with an emphasis on interpersonal communication and influencing. 
• Establishes and nurtures relationships with clinical sites, leaders and vendor partners.
• Operates skillfully within all levels of the organization and leads in a team-oriented environment.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education 

• Master’s degree in nursing or healthcare-related field required. If master’s degree is not in nursing, a baccalaureate or doctorate in nursing is required.

Required Experience

• Minimum ten (10) years of nursing or directly related experience working in a leadership capacity required; includes five (5) years of experience in a large, complex organization (healthcare experience strongly preferred)

Required Certification and Licensure

• Registered Nurse

Required Minimum Skills and Knowledge

• Ability to build alliances and lead in a highly-matrixed environment. Demonstration of consistent integrity and ability to meet commitments
• Expert skill in leading, managing and engaging senior level business leadership, monitoring professional and technical staff
• Communicating complex ideas and information clearly, concisely and effectively
• Innovative, progressive, communicative and responsive
• Strong financial and analytical capabilities
• Excellent communication and problem identification/resolution skills
• Exceptional organizational skills required, with the ability to manage multiple complex service line projects across the national enterprise.
• Must remain flexible and comfortable with ambiguity within a very demanding, constantly changing environment.
• Display sound judgment, tact, discretion, and ability to develop and sustain a cooperative working relationship with all levels of employees, leaders, physicians and customers. Serves as one of the organization's key leaders in overall central Clinical Services
• This role requires excellent management expertise, problem solving skills and the ability to effectively communicate complex issues to all levels of leadership

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