Accounts Receivable Analyst

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2's 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.
Lucid is seeking a dynamic and high-performing Accounts Receivable Analyst to join the Accounting team. Our team plays a critical role in ensuring optimal financial management, timely cash collections, and efficient operations across Lucid. We also partner, cross-functionally, to appropriately allocate resources, inform key business decisions, and facilitate the execution of operational plans.
Responsibilities:
* Collections will be your #1 focus
* Provide top-notch communication to our customers via support tickets
* Respond professionally to customer inquiries and requests in a timely manner, giving them the white glove treatment
* Tackle past due accounts with enthusiasm and tenacity
* Identify and resolve all Accounts Receivable discrepancies; write-offs keep us up at night!
* Recording payments
* Become a subject matter expert in Recurly, Salesforce, and Netsuite
* Work collaboratively with our energetic sales and deal desk teams all day, every day
Qualifications:
* Bachelor's degree
* Ability to collect crazy amounts of cash!
* Customer service experience
* Not afraid to pick up the phone and call customers
* Excel proficiency
* Passion for working with emerging technologies with an ability to understand new technical concepts
* Highly organized, detail-oriented, and a self-starter with zeal for taking ownership
* Ability to work independently with little direction
* Out-of-the box and strategic thinker who operates with extreme attention to detail and accuracy
* Self-motivated with ability to manage multiple deliverables and meet aggressive deadlines
* Motivation for excellence and exceeding expectations
* Passionate about teamwork with an optimistic outlook
* Responsive, customer service approach
* Ability to manage a high volume of inquiries from customers and sales reps
* Strong problem-solving and time management skills
* Superb written and verbal communication skills with ability to convey meaningful information, clearly and concisely
* Excellent work ethic
* Thrive in a fast-paced, growth environment
Preferred Qualifications:
* Experience with Netsuite, Recurly and/or Salesforce
* Collections and/or Accounts Receivable experience
* SaaS company experience
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