Support Representative/Receptionist

As the first impression for the Agency, the Support Representative/Receptionist will create a welcoming environment as they greet and assist walk-in guests, as well as on the phone. They will also provide administrative support as needed. The hours for this in-office position are: M-TH: 8am-4:30pm, F: 8am-4pm.

This is a full-time position located in our Hudson, MA office.

Job Responsibilities:

• Answer incoming calls and direct caller to the appropriate person courteously and professionally. Record and deliver accurate phone messages.
• Answer client inquiries, as needed, or direct the inquiry to the person best able to assist the client.
• Greet walk-in clients or visitors in a professional and helpful manner.
• Perform accurate data entry on a daily basis regarding client policy cancellations and reinstatements.
• Submit change requests to carriers as requested by the customers.
• Sort and distribute Agency mail for several locations on a daily basis, including proper handling of mail bags received from other Agency branches.
• Provide requested information to Management on local merchants, company addresses or contact information as requested.
• Process payments received by walk-in customers. Make accurate changes. Create receipt for customer in receipt book.
• Assist sales, finance, and marketing departments with projects.

• High School diploma.
• Minimum of 3+ years of Receptionist/Administrative experience in a sales or service organization.
• Basic Microsoft Office computer skills (Word, Email).
• Highly professional and pleasant phone manner for a busy office with multiple locations, and a multi-line telephone system.
• Data entry skills, basic cashier skills, mail sorting & record keeping practices.
• Effective communication skills, friendly and outgoing personality, organizational skills, strong attention to detail, and ability to respond to requests effectively and efficiently.
• Ability to speak Portuguese and/or Spanish considered a plus.

There is opportunity for growth within this role. We hope to meet a candidate who is passionate about a career within the insurance industry and willing to learn. We offer a competitive salary and benefits package and a supportive, friendly environment.