Address
Form of work With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Within Customer Service and Support (CSS), our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in Microsoft and improve their business performance.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Response and Resolution
You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
Required
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
Excellent understanding of Database concepts and deployments
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and, or SQL language
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable
Experience supporting Azure or other cloud-based solutions
Microsoft certifications in data platform or Azure technologies
Experience troubleshooting distributed solutions
Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,
Basic Networking, Storage and Platform troubleshooting skills "
"Years of Experience Required - 3+ years technical support, technical consulting experience, or information technology experience
Degrees or certifications required - if less than 3 years Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
Disqualifiers - No customer facing experience, no support experience, no desire to grow their knowledge or skillset
Best vs. Average - Best candidates will have 3+ years of experience in a technical support role, they will always be looking for they "why" behind the "what" when looking for solutions, and will have strong Support Engineer experience
Performance Indicators - Quality of Work
1. Microsoft Azure Data Platform with a focus on SQL | 3+ years
2. Technical Support | Required 5+ Years of Experience
3. Customer Facing Exp | Required 1+ Years of Experience "
Typical task breakdown and operating rhythm - 70% heads down work, 30% meetings (2 daily calls, 30 minutes each)
Interaction level with sponsor/team - High
Chance for extension later? - Yes
Expected working hours - M-F, core business hours
Location Requirements & EC Details - Hybrid, up to 50% remote "
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Within Customer Service and Support (CSS), our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in Microsoft and improve their business performance.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Response and Resolution
You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
Required
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
Excellent understanding of Database concepts and deployments
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and, or SQL language
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable
Experience supporting Azure or other cloud-based solutions
Microsoft certifications in data platform or Azure technologies
Experience troubleshooting distributed solutions
Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,
Basic Networking, Storage and Platform troubleshooting skills "
"Years of Experience Required - 3+ years technical support, technical consulting experience, or information technology experience
Degrees or certifications required - if less than 3 years Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
Disqualifiers - No customer facing experience, no support experience, no desire to grow their knowledge or skillset
Best vs. Average - Best candidates will have 3+ years of experience in a technical support role, they will always be looking for they "why" behind the "what" when looking for solutions, and will have strong Support Engineer experience
Performance Indicators - Quality of Work
1. Microsoft Azure Data Platform with a focus on SQL | 3+ years
2. Technical Support | Required 5+ Years of Experience
3. Customer Facing Exp | Required 1+ Years of Experience "
Typical task breakdown and operating rhythm - 70% heads down work, 30% meetings (2 daily calls, 30 minutes each)
Interaction level with sponsor/team - High
Chance for extension later? - Yes
Expected working hours - M-F, core business hours
Location Requirements & EC Details - Hybrid, up to 50% remote "
