Integrations Support Engineer

Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Overview

As an Integrations Support Engineer, you will play a crucial role in ensuring seamless integration of our products and services with external systems, applications, and platforms. You will work closely with clients, developers, and cross-functional teams to troubleshoot, diagnose, and resolve integration-related issues. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to collaborate effectively to deliver high-quality support and solutions.

Personal Characteristics

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.

• Collaborate as an active member of a Scrum Development team.
• Provide expert-level support for clients and internal teams on integration-related inquiries, issues, and escalations.
• Collaborate with clients to understand their integration requirements and troubleshoot any challenges they encounter.
• Investigate and analyze integration issues by examining log files, system configurations, and code to identify root causes.
• Collaborate with development teams to escalate and resolve complex technical issues.
• Create and maintain comprehensive documentation for integration processes, troubleshooting steps, and best practices.
• Produce knowledge base articles to empower clients and internal teams to troubleshoot common integration issues independently.
• Work closely with cross-functional teams, including developers, product managers, and quality assurance, to ensure smooth integration processes.
• Participate in regular meetings and knowledge-sharing sessions to stay informed about product updates, features, and improvements.
• Communicate effectively with clients to provide timely updates on the status of integration-related issues.
• Offer guidance and recommendations to clients on optimizing and enhancing their integrations.

Qualifications

• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• Familiarity with C#, .NET, and SQL server.
• Aptitude in navigating and troubleshooting in VS and SSMS.
• Strong critical thinking and troubleshooting skills.
• Excellent communication skills and the ability to convey technical topics to a non-technical audience.
• Customer support experience

Our Value Prop to Employees

• Our eNPS is +37! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023).
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• 2021 Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.

Although we do business around the US, we call North Carolina home. NC was just ranked the #1 state for business in 2022 and 2023 by CNBC and we believe it! The state, and in particular the Wilmington area, is a great place to live and do work. Wilmington, where Vantaca is headquartered, really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants and live entertainment opportunities. If you want to spend some time outdoors, get some sun or go surfing or fishing, you can pick a spot along one of our beautiful beaches. Explore info about where we’re headquartered at www.nccareercoast.com