Customer Support Engineer

This position is responsible for validation testing of dispensing related process analysis, validation and other related work at both K&S lab and customer site. Assist the validation of new developed equipment prior product launching, provide technical feedback to R&D team for further equipment improvement. Update the in-region competition landscape under each market segmentation

Job Description**

• Expert user of automatic precision dispensing equipment and process
• Demonstrate technical expertise, provide consultations in the Dispensing process application and equipment troubleshooting.
• Support launch and qualification of products
• Promote K&S products and services through technical presentations and publications.
• Assess the potential application of the Company’s products to address customer needs.
• Develops insights and understanding of the market and its adjacencies.
• Work with Sales team to formulate, execute evaluation and account penetration plans.
• Support pre-sales and post-sales activities.
• Be the main interconnect between customers and engineering functional teams on key feature enhancements and customers’ requests, features for continuous solution enhancements.

Responsibilities

• Manage customer demos and benchmarking activities at customer sites.
• Develop & support projects related to new product introduction, process characterization, beta testing, and evaluation tools.
• Develop and document applications of supported products, including customer DOE report.
• Support the SOW file creation based on customer requirement.
• Provide the troubleshooting support for pre-sale and post-sale.
• Provide in-region market/application insight, as well as competition information

Qualification

• Self-driven, yet a strong team player who can collaborate across functions and business units.
• Must have a complete understanding of the customer’s overall process and be considered an expert on a specific customer process module.
• Superior troubleshooting skills, combined with a methodical approach and clear communication.
• Well-organized, strong follow-up skills and demonstrates the ability to thrive in a dynamic environment.
• Good Knowledge in high precision dispensing processes will be preferred.
• Strong presentation, technical writing & communication skills
• Communication with Mandarin speaking customers is crucial for the role. Mandarin proficiency ia a must.
• Ability to travel (could be up to 50% of the time) to support FAE when in the region and obtain customer feedback.

Company overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Kulicke & Soffa is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Type: Full-time

Pay: $60,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Hillsborough, NC: Relocate before starting work (Required)

Work Location: In person