Job description
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact. As a Site Support Engineering Manager you'll be responsible for the following: Oversight of department team members, functions, needs and activities. Interacting directly and independently with other SSE teams, developers, engineers and functional experts that may reside in remote locations to understand the business problems and processes in order to bring resolution to issues and identify gaps and areas of opportunity. Analyze business trends on which to base key decisions. Successfully drive department objectives and goals as defined by the business. Coach team to meet departmental goals. Contributes to the development of customer support processes and procedures. Manage efficiencies to reduce costs. Some domestic and international travel may be necessary. This position may also include performing Site Support Engineer duties and activities. These activities include technical troubleshooting, billing inquiries resolution, refunds, testing and other Internet Services SSE problem solving activities.
Address
Olin, NC
