Super Verifying Official

Position Summary

The SVO is an experienced RAPIDS user who has performed in the role of a VO. This position serves as a HR Administrator/personnel expert in independently processing the most complicated types of personnel actions, e.g., assist personnel requesting documents; provide service to walk-in customers. Manages the audit trail reports including assisting with auditing RAPIDS updates and managing reports within the RAPIDS Reports tool; train new Verifying Officials (VOs) on RAPIDS workstation using RAPIDS training guide; ensure that all VOs understand their responsibility to read and understand the "Message of the Day"; download and install new RAPIDS software when instructed to do so; and verify the identity of VOs.

Essential Functions of the Position

• Serve as the Super Verifying Official who manages the audit trails, including examining the audit trails; train new VOs on RAPIDS workstation using RAPIDS training guide; ensure that all VOs understand their responsibility to read and understand the "Message of the Day"; download and install new RAPIDS software when instructed to do so; and verify the identity of VOs.
• SVO may also perform duties of a VO.
• Verifies the identity of card recipients as required by the Joint Inter-Service Instruction AFI 36-3026 IP, Volume I (8/4/2017) before entering applicant data in RAPIDS.
• Views and scans documents that establish benefit or ID card eligibility before entering data into DEERS or issuance of ID cards.
• Enters DoD Sponsor and family member information.
• Issues DoD ID cards to military members, their family members, and other entitled persons with a DoD association
• Suspends an individual’s commissary, exchange, or MWR privileges as necessary.
• Uses the RAPIDS workstation to issue the CAC and PKI certificates.
• Updates DEERS as necessary to reflect any change in the personnel category of the CAC recipient. This step automatically issues or revokes certificates as needed.
• Updates DEERS and terminates a CAC, revoking PKI certificates as requested from the LRA or other authorized sources.
• Generates and scans the DD Form 1172-2

Physical Demands

The physical demands of this job are consistent with those an employee encounters while performing the essential duties and responsibilities of this job. Must be physically capable of performing assigned tasks. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties and responsibilities. employee is regularly required to sit, talk and/or hear. The employee frequently is required to reach with hands and arms and bend for extended periods of time. The employee must occasionally lift and/or move up to 25 pounds without assistance. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

Generally, work is performed in an office setting. On occasion, work will require the employee to work outdoors for limited periods of time.

Required Qualifications/Certifications

• Pass a National Agency background check with a positive result from Federal Bureau of Investigation fingerprint check.
• Be a U.S. citizen.
• Have never been relieved of Certification Authority, Registration Authority, Local Registration Authority, Defense Enrollment Eligibility Reporting System roles or Communication Security custodian duties for reasons of negligence or non- performance of duties.
• Have never been denied a security clearance or had a security clearance revoked.
• Have never been convicted of a felony offense.
• Must be able to obtain a Common Access Card (CAC).
• Must be able to utilize a Personal computer, Microsoft Office Applications, and web-based Data Systems.
• High School Diploma.
• Employee must be able to speak in front of large groups effectively and have strong customer service skills.
• Able to speak, read, write, and understand English proficiently and can clearly and concisely communicate both orally and in writing.
• Able to perform simple statistical mathematical problems for tracking purposes.
• Ability to know when supervisor presence is required and the ability to use sound judgment until one is available.
• Valid Driver’s License is required.
• Must have a State Driver's License, must be able to obtain a Govt. Driver's License.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Application Question(s):

• Must be a US Citizen

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Fort Eisenhower, GA: Relocate before starting work (Required)

Work Location: In person