Address
Form of work
SalaryID Card Operators/Verifying Official/ On-Call Part-Time
Hiring Immediately
An opportunity to develop a new skill set with paid training.
- Perform all functions required to issue ID cards and Common Access Cards to include review, research, and verification of source documents eligibility, and discussing entitlements.
- Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
- Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler. Update the on-line calendar daily to reflect new appointments and provide same-day replies to requestors.
- Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve members, military retirees, family members/dependents, and other eligible recipients.
- Research and reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry. Follow-up and resolve discrepancies not later than two business days following notification.
- This position will be onsite – no telecommuting is possible.
- Transitioning/retired military or military dependents are strongly encouraged to apply.
Minimum Qualifications:
- Must be a U.S. Citizen. Extensive background investigation required.
- Excellent customer service skills.
- Personnel must speak, read, and comprehend English to the extent that they can read and understand printed regulations, detailed written orders, operating procedures, training instructions, and materials.
- Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
- Must become certified as a Verifying Official through completed training.
- “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
ptDs01eMOl
