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SalaryTitle: Student Support Database Manager
Agency: Northern VA Community College
Location: Fairfax County - 059
FLSA: Exempt
Hiring Range: $70,000 - $80,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
General Description:
The Student Support Database Manager is primarily responsible for implementing and administering case coordination and Maxient-based technical assistance, leadership, or training that results in supporting students, faculty, or staff as they navigate the college’s student conduct process, Threat Assessment Team (TAT) process, Clery reports, or the NOVA Cares program. The Student Support Database Manager provides overall administrative oversight for Maxient in areas that fall under the Office of Student Support Services or units that are led by the Associate Vice President for Student Support Services. This position reports to the Associate President for Student Support Services.
Duties and Tasks:
The Student Support Database Manager is primarily responsible for implementing and administering case coordination and Maxient-based technical assistance, leadership, or training that results in supporting students, faculty, or staff as they navigate the college’s student conduct process, Threat Assessment Team (TAT) process, Clery reports, or the NOVA Cares program. The Student Support Database Manager provides overall administrative oversight for Maxient in areas that fall under the Office of Student Support Services or units that are led by the Associate Vice President for Student Support Services. This position reports to the Associate President for Student Support Services.
Duties and Tasks:
- Collecting, tracking, managing, assigning, and effectively administering incident reports and case files that concern student conduct, student mental health/well-being, Clery Act or Threat Assessment reports.
- Administering policies and procedures related to the NOVA Maxient User and Access Manual
- Gathering and interpreting data that results in the effective management and maintenance of NOVA Care Reports, student conduct records, Threat Assessment reports, or Clery Act reports.
- Ensuring all electronic correspondence, data, notes, and supportive or corrective actions are accurately documented in Maxient according to related state or federal laws and college policies and procedures.
- Managing all data, functions, and information in the Maxient database related to student conduct, NOVA Cares (Office of Mental Health & Wellness, or Threat Assessment) and maintaining strict adherence to guidelines for access.
- Leading the development, facilitation, and delivery of a college-wide training program for Maxient
- Managing and securing electronic files for over 15,000 records and transactions annually
- Managing access to Maxient in areas specific to Office of Student Support Services
- Assisting faculty, staff, and students with student services areas and providing quality service and leadership concerning Maxient.
- Performs annual assessment and advises internal stakeholders on how to improve Maxient to support the college mission and strategic priorities.
Required KSAs:
- Knowledge of state and federal laws, regulations, policies, and procedures concerning threat assessment and students rights and responsibilities.
- Knowledge and understanding of working with cases involving student conduct/organizational misconduct.
- Knowledge of student conduct and conflict education theory and practice (e.g., the spectrum of resolution options model, inclusive conflict excellence, legal issues in student conduct, etc.).
- Knowledge of College and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
- Knowledge of the Maxient database or a related student conduct or electronic case management system.
- Knowledge of other common college computer application programs (SIS, Navigate, etc.).
- Strong skills in monitoring /processes or services, to make improvements.
- Strong database management and data analytic skills
- Strong writing and verbal communication skills
- Demonstrated technical skills sufficient to comprehensively use and oversee the maintenance of a complex and secure Database.
- Demonstrated problem-solving skills.
- Ability to work in diverse organizational settings and with diverse internal and external stakeholders in a higher education setting.
- Knowledge with complex systems and information
- Demonstrated ability to work independently with sensitive, confidential, volatile, and complicated issues with tact and political acumen.
- Ability to exercise independent thinking and judgment and sound decision-making.
- Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and other relevant policies and best practices. Demonstrated ability to develop, facilitate, and lead training, presentations, and other learning activities to a wide variety of audiences, such as faculty, deans, department chairs, students, and staff.
Minimum Qualifications:
- Experience triaging large-scale and complex cases
- Experience with database management.
- Experience with data analytics
- Experience and understanding of working with cases involving student conduct/organizational misconduct.
Additional Considerations:
- Experience working in education, student affairs, counseling, human relations, or related field.
- Experience with project management, and Maxient database training.
- Experience as a manager/supervisor managing database programs like Maxient, EVA, SAILS, NOVA Academy, SIS and AIS.
- Experience in use of Doodle Polling and Survey Monkey a plus.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
