Address
Form of workPosting Information
Posting Information
Department
School of Data Sci and Society-397100
Career Area
Student Services
Is this an internal only recruitment?
No
Posting Open Date
04/14/2023
Application Deadline
04/28/2023
Position Type
Permanent Staff (SHRA)
Position Title
Student Services Specialist - Journey
Salary Grade Equivalent
GN07
Working Title
Student Services Coordinator - Master of Applied Data Science (MADS)
Position Number
20053675
Vacancy ID
P017261
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday-Friday, 8am-5pm.
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$40,165-$48,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Primary Purpose of Organizational Unit
In 2022, UNC-Chapel Hill launched the School of Data Science and Society (SDSS), a new school devoted to Data Science teaching, research, scholarship, service, and creativity. The SDSS vision is to be a leader in shaping the field of Data Science through an interdisciplinary and rigorous grounding in theory and methods with a human centric approach to the entire data life cycle.
The mission of the SDSS is to empower a diverse community of faculty conducting research in the fundamentals and/or the applications of Data Science. The school is training undergraduate, graduate, and professional students to be the next generation of Data Science leaders with the knowledge and skills to thrive in this data-driven world. The SDSS will serve the state, the nation, and the world through premier Data Science educational programs and innovative research directed to advancing the public good with human-centric and ethical applications.
The core elements of the SDSS include porous borders - leveraging our low-walled collaborative Carolina culture to solve major societal problems. Interdisciplinary research clusters that cross disciplines and school boundaries are a vital element of the school. The SDSS is focused on students and education - the emphasis is not just on Data Science majors but on all students becoming data literate. The school's culture has an open and transparent structure, governance, and business model.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Master of Applied Data ScienceStudent Services Coordinator at the UNC School of Data Science and Society (SDSS) will be primarily responsible for ensuring a student-centered and efficient Student Services process that complies with Campus guidelines. The Coordinator will:
Liaise with the Graduate School, Digital and Lifelong Learning (DLL), and other units on campus to ensure alignment with policies and procedures.Works with DLL to ensure University and Program processes and procedures are followed.
Work with leadership, staff, and faculty to create a scalable, data-driven, and efficient Student Services process for MADS, according to the program timeline and the School's priorities.Assist the program associate director and faculty in drafting and producing SDSS-specific guidelines, processes, and training materials.
Engage with internal and external key stakeholders, such as online program management (OPM) partners, to implement efficient Student Services processes.Support and back-up program leadership in reviewing applications, managing stakeholders/committees providing input for admissions, and providing recommendations to the leadership and faculty involved in the admissions process.
Work with internal stakeholders and OPM partners to define strategies to mitigate attrition, foster student well-being, and increase the likelihood of graduation success, among others.Assist the program associate director in implementing scalable and efficient mechanisms to engage with admitted students throughout their journey from admittance to graduation to job placement.
Capture and consolidate students' expectations and needs, align them with the School's and program's capabilities, and mobilize program resources to meet expectations where feasible/relevant.Work with the program associate director and internal and external stakeholders to create/improve an inclusive online community where students are satisfied, engaged, and graduate on time.
Liaise with roles within the School and on campus that manage industry/government/community relations to consolidate capstone, networking, and job placement opportunities, among others.Produce frequent, timely, and data-driven progress reports for key stakeholders.
Provide data-driven recommendations to SDSS leadership on human, technological, and other resources required to scale up and improve processes.Other responsibilities as needed in the realm of admissions, enrollment, and Student Services.
Minimum Education and Experience Requirements
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
Ability to problem-solve and manage time effectivelyStrong interpersonal and customer service skills
Superior oral and written communication skillsProficient in Microsoft Office
Preferred Qualifications, Competencies, and Experience
Minimum of 1-2 years of related experience in admissions and/or student affairs in higher education.
Experience in student affairs and student support is desirable.Strong proficiency in computer skills, especially Customer Relationship Management (CRM) is desirable.
Highly developed relational skills and student-oriented (customer-oriented) processes.Strong written and oral communication, organizational and management skills
Ability to communicate effectively with faculty, leadership, and students.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements
Special Instructions
Quick Link
https://unc.peopleadmin.com/postings/254215
Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Posting Information
Department
School of Data Sci and Society-397100
Career Area
Student Services
Is this an internal only recruitment?
No
Posting Open Date
04/14/2023
Application Deadline
04/28/2023
Position Type
Permanent Staff (SHRA)
Position Title
Student Services Specialist - Journey
Salary Grade Equivalent
GN07
Working Title
Student Services Coordinator - Master of Applied Data Science (MADS)
Position Number
20053675
Vacancy ID
P017261
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday-Friday, 8am-5pm.
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$40,165-$48,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Primary Purpose of Organizational Unit
In 2022, UNC-Chapel Hill launched the School of Data Science and Society (SDSS), a new school devoted to Data Science teaching, research, scholarship, service, and creativity. The SDSS vision is to be a leader in shaping the field of Data Science through an interdisciplinary and rigorous grounding in theory and methods with a human centric approach to the entire data life cycle.
The mission of the SDSS is to empower a diverse community of faculty conducting research in the fundamentals and/or the applications of Data Science. The school is training undergraduate, graduate, and professional students to be the next generation of Data Science leaders with the knowledge and skills to thrive in this data-driven world. The SDSS will serve the state, the nation, and the world through premier Data Science educational programs and innovative research directed to advancing the public good with human-centric and ethical applications.
The core elements of the SDSS include porous borders - leveraging our low-walled collaborative Carolina culture to solve major societal problems. Interdisciplinary research clusters that cross disciplines and school boundaries are a vital element of the school. The SDSS is focused on students and education - the emphasis is not just on Data Science majors but on all students becoming data literate. The school's culture has an open and transparent structure, governance, and business model.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Master of Applied Data ScienceStudent Services Coordinator at the UNC School of Data Science and Society (SDSS) will be primarily responsible for ensuring a student-centered and efficient Student Services process that complies with Campus guidelines. The Coordinator will:
Liaise with the Graduate School, Digital and Lifelong Learning (DLL), and other units on campus to ensure alignment with policies and procedures.Works with DLL to ensure University and Program processes and procedures are followed.
Work with leadership, staff, and faculty to create a scalable, data-driven, and efficient Student Services process for MADS, according to the program timeline and the School's priorities.Assist the program associate director and faculty in drafting and producing SDSS-specific guidelines, processes, and training materials.
Engage with internal and external key stakeholders, such as online program management (OPM) partners, to implement efficient Student Services processes.Support and back-up program leadership in reviewing applications, managing stakeholders/committees providing input for admissions, and providing recommendations to the leadership and faculty involved in the admissions process.
Work with internal stakeholders and OPM partners to define strategies to mitigate attrition, foster student well-being, and increase the likelihood of graduation success, among others.Assist the program associate director in implementing scalable and efficient mechanisms to engage with admitted students throughout their journey from admittance to graduation to job placement.
Capture and consolidate students' expectations and needs, align them with the School's and program's capabilities, and mobilize program resources to meet expectations where feasible/relevant.Work with the program associate director and internal and external stakeholders to create/improve an inclusive online community where students are satisfied, engaged, and graduate on time.
Liaise with roles within the School and on campus that manage industry/government/community relations to consolidate capstone, networking, and job placement opportunities, among others.Produce frequent, timely, and data-driven progress reports for key stakeholders.
Provide data-driven recommendations to SDSS leadership on human, technological, and other resources required to scale up and improve processes.Other responsibilities as needed in the realm of admissions, enrollment, and Student Services.
Minimum Education and Experience Requirements
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
Ability to problem-solve and manage time effectivelyStrong interpersonal and customer service skills
Superior oral and written communication skillsProficient in Microsoft Office
Preferred Qualifications, Competencies, and Experience
Minimum of 1-2 years of related experience in admissions and/or student affairs in higher education.
Experience in student affairs and student support is desirable.Strong proficiency in computer skills, especially Customer Relationship Management (CRM) is desirable.
Highly developed relational skills and student-oriented (customer-oriented) processes.Strong written and oral communication, organizational and management skills
Ability to communicate effectively with faculty, leadership, and students.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements
Special Instructions
Quick Link
https://unc.peopleadmin.com/postings/254215
Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
