Student Service Coordinator/Claims Processor (Higher Education Loans)

Are you ready to make a significant impact in the lives of recent college graduates? We're thrilled to present an exciting opportunity for an accomplished customer service professional who lives and breathes the mission of empowering students to achieve their college dreams. As our Student Service Coordinator/Claims Processor, you'll be at the forefront of making a real difference in graduates’ lives. Picture yourself as the driving force behind ensuring that graduates receive the support they need through our Loan Repayment Assistance Programs (LRAPs). You'll be the superhero who ensures seamless and lightning-fast processing of LRAP claims, guaranteeing that no student is left behind in their pursuit of Higher Education.

After just six months of showcasing your exceptional skills in our dynamic office environment, you'll have the chance to enjoy a hybrid work arrangement. That's right, you'll have the flexibility to work from the comfort of your own home for up to two days a week, all while continuing to make a profound impact on graduates’ lives.

What Is An LRAP? – A Loan Repayment Assistance Program helps students and families deal with the burden of student loan debt by reimbursing them for their loan payments after graduation. Colleges that work with Ardeo provide this valuable safety net to students. The way it works is simple – if the student’s income after graduation is below a certain amount, Ardeo helps them repay their student and parent loans.

Are you looking for a career with a company that’s driven by a powerful mission? At Ardeo, you’ll join a team of high performers looking to make a difference in the lives of college students across the country. We help students go to college by removing the fear of student loans. We want students to realize their greatest ambitions, both on campus and after graduation.

Why join Ardeo? Ardeo provides our unique, innovative Loan Repayment Assistance Program (LRAP) to colleges and universities across the country. We help students enroll in the college of their choice with the peace of mind to know that if their income after graduation is modest, we will help them repay their student loans.

Why else? Ardeo is a mission-driven company full of dedicated, passionate individuals who delight in working for an organization that makes a difference in the lives of thousands of students and their families. We’ve been recognized by outside organizations for our outstanding work culture. The comprehensive benefits package is nice too!

Want to learn more about this great opportunity? Visit www.Ardeo.org for more information and check out our recent blog posts about how our program is helping colleges and students.

Position Summary

The Student Service Coordinator/Claims Processor provides excellent customer service to students and families benefiting from LRAP. This position will be responsible for supporting students who qualify for assistance under one of the Loan Repayment Assistance Programs that Ardeo administers, ensuring timely and accurate payment processing of LRAP claims.

Key Areas of Responsibilities

· Provide support to students and families by processing and administering their loan repayment assistance requests, setting up accounts, and helping them navigate the student loan repayment process.

• Review all documentation for accuracy and completeness.
• Calculate appropriate repayment amounts based on LRAP program terms.
• Ensure timely submission of payment information to client for claims payment.

· Provide excellent customer experience when contacting students or responding to inquiries through phone conversations and email correspondence.

· Serve as a resource for students and parents while answering questions about the LRAP assistance process.

· Assist manager with creating standard operating procedures, reports and Key Performance Indicator (KPI) tracking.

· Perform other job-related duties as assigned.

Position Requirements

• Associate’s degree or equivalent experience required; Bachelor’s degree preferred
• 1-3 years of customer service experience
• Ability to communicate clearly and professionally, both verbally and in writing
• Proficient in Excel and Email application usage
• Strong problem solving skills
• Proficient in math and basic analytical skills
• Strong attention to detail
• Self-directed, able to work independently

Preferred requirements

• Experience in the Higher Education field, in either a financial aid or admissions role
• Proficient using a Customer Relationship Management (CRM) system, such as Salesforce

Compensation will be commensurate with experience and includes both base salary and a Team Bonus opportunity.

We offer a great work environment and benefits, including:

· Comprehensive Medical, Dental and Vision insurance

· 401k Retirement Plan with generous company match

· Company-paid Life insurance, Short-Term and Long-Term Disability insurance

· Incentive Stock Option Plan (ISOP)

· Paid Time Off and Paid Holidays

· Paid parental leave

· Wellness programs

· Discount to exercise facility within the office complex

· Free snacks and drinks in the office

· Company-provided laptop

· Opportunities for continued career growth and development

About Ardeo: At Ardeo, we partner with colleges and universities to increase access to Higher Education. We provide a unique and effective solution that overcomes the fear of student loans by providing students with a financial safety net. If a student graduates to a modest income, we help repay their educational loans. This empowers students to enroll and graduate from their preferred college or university, and to follow their dreams after graduation.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends & holidays off

Work setting:

• Hybrid work
• Office

Application Question(s):

• Please provide a range that represents your pay expectations; avoid answering "negotiable."

Education:

• Associate (Preferred)

Experience:

• working within College Admissions or Financial Aid: 1 year (Preferred)
• CRM software: 1 year (Preferred)
• accounting or claims processing: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Lisle, IL 60532 (Required)

Ability to Relocate:

• Lisle, IL 60532: Relocate before starting work (Required)

Work Location: Hybrid remote in Lisle, IL 60532