Assistant Director Of Counseling Services - Student Financial Services

For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.

Manages reception team, assists in counseling on student accounts, financial aid and payment options. Oversees SFS retention efforts and processes Student Financial aid budget appeals. Review applicant material in the hiring process when filling open positions

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Assists with coordinating the counseling of all students in all aspects of paying their account balance. This includes applying for and receiving financial aid, establishing payment arrangements and making payment on the account balance through the various methods available to students.

2. Assists with coordinating and processing financial aid estimates, billing, service holds removal and financial aid awards.

3. Manages the FASAP (Financial Aid Satisfactory Academic Progress) and Merit SAP processes and communications to students.

4. Assists Associate Director of Counseling with processing FAFSA and other financial aid appeals including outreach to students.

5. Participates in the retention efforts for students. Represents the Student Financial Services Department on appropriate committees related to student retention. Coordinates and assists in the retention outreach from the Student Financial Services Office.

6. First point of contact to manage escalated customer services cases.

7. Assists in coordinating outreach to new and continuing students related to all SFS services including, but not limited to new student awarding, retention, account balance collection and satisfactory academic progress. This includes coordination and processing group and mass email correspondence.

8. Oversees reception area of the Student Financial Services Office. This includes communicating job expectations, assigning and directing work, training staff, monitoring traffic, and evaluating staff performance. Assures students, parents and staff are receiving excellent customer service.

9. Heads committee on Student Financial aid budget appeals.

10. Shares responsibility for the SAIC Financial Literacy program with all other departmental directors

11. Hires, trains and supervises new staff members.

12. Assists in the development of written policies and procedures.

13. Assists in completion of federal, state and institutional reports.

14. Serves on committees within the institution as necessary.

15. Attends SAIC functions including Admissions recruiting and other SAIC events. Some weekends and travel.

16. Attends workshops and conferences within the field.

17. Performs other duties as necessary.

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Bachelors Degree, Supervisory Experience and 2-3 Years of Financial Aid Experience Required. PeopleSoft experience preferred. Excellent communication and customer support skills. Strong knowledge of Financial Aid awarding systems and processing greatly preferred.

We offer a competitive, comprehensive benefits package:

• Generous paid time off
• Paid holidays (up to 14 days)
• Medical, dental, and vision insurance
• Generous parental, caregiver, and medical leave benefits
• Competitive retirement plan (up to 9% matching contribution)
• Tuition remission and Tuition Exchange Program
• Great employee discounts
• Complimentary general admission to participating cultural institutions

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The Art Institute of Chicago requires all applicants to complete an online application to be considered for employment. 60 minutes are allotted for applicants to complete the employment application. The application will automatically time out after 60 minutes. If you are unable to submit the completed application at this time, please choose the "Save for Later" option to avoid losing the information you have entered so far.

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.