Address
Form of workLocation: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 56868
Department
Office of Financial Aid
ResponsibilitiesThe Office of Financial Aid is a unit within the Division of Enrollment Management, comprising four distinct units: Office of Admissions, Office of the University Registrar, Office of Financial Aid, and Technology Operations. Enrollment Management’s integrated services provide distinctive support throughout the student's development and progression in their academic experience – from recruitment through commencement. Through collaboration, communication, and commitment, all units within Enrollment Management achieve the highest level of student-centered service to current and prospective students and families and to campus partners across the University.
The position is responsible for coordinating, analyzing, evaluating, verifying, and awarding of campus-based aid with a focus on students eligible for the Pell Grant.
Interprets federal, state, and university rules and regulations in relation to financial aid matters. Counsels students, particularly underserved populations, in financial aid topics such as the Free Application for Federal Student Aid (FAFSA); individual student aid eligibility; the process and timeline for creating packages; various aid types and eligibility; and process and timeline for disbursement; and financial literacy. Conducts outreach to Pell-eligible students to identify obstacles to the timely awarding and disbursement of aid. Due to travel needs, the position requires the operation of a motor vehicle. Initiates action(s) to resolve student issues. Represents the Office of Financial Aid at special events such as Accepted Student Days, Orientation, and Counselor workshops. Conducts financial aid information sessions and workshops. Provides financial literacy education.
Reviews 'special circumstances' appeals. Evaluates appeals based on federal rules regarding allowable modification of government-determined dependency status, adjusted gross income, and estimated family contribution. Should an appeal be approved, updates the federal financial aid (ISIR) database, overrides the FSU system-generated aid package to meet the student's eligibility, and manually disburses funds in coordination with Student Business Services. Overrides standard University-established cost of attendance based on documentation of additional expenses. Communicates with students regarding appeal status.
Authorizes the processing of disbursements and audits awards of campus-based aid in accordance with the established institutional methodology and state and federal regulations. Audits late-arriving aid and edits student packages if an over-award would result. Researches issues the system has flagged as possible violations of federal, state, and/or institutional compliance rules. Takes corrective action if needed. Performs comprehensive testing of financial aid processes. Conducts regular audits of section processes as directed by the Assistant Director. Audits programs outside CBA annually as assigned by senior leadership and provides findings and recommendations to aid in quality control and compliance and improve efficiencies.
Recommends policies and procedures to effectively administer financial aid related to Pell funding. Assists with coordinating Student Financial programs and other sections during peak times to support the goals of the Office of Financial Aid.
QualificationsBachelor's degree and two years of experience or a high school diploma/equivalent and six years of experience. (Note: post-high school education can substitute for experience at the equivalent rate).
- A valid Florida or Georgia driver's license or the ability to obtain one.
A bachelor's degree in an appropriate area of specialization and two years of experience related to the job's responsibilities are preferred.
We seek energetic candidates who are detail-oriented and who work well independently as well as in a team.
Candidates should be able to review, analyze, formulate, and organize data and information and follow through on assignments.
Applicants should be able to establish and maintain effective working relationships and should possess a strong sense of initiative while managing multiple responsibilities concurrently.
Experience working with diverse populations and counseling on financial aid and university matters.
Candidates should have knowledge of financial aid resources available to university students.
Candidates should be able to communicate effectively both verbally and in writing.
Prior financial aid/financial literacy, customer service, advising experience, or experience working one-on-one with people in a professional setting.
Experience in public speaking
Experience performing accurately in a detail-oriented environment and the ability to meet project deadlines.
Experience gathering, interpreting, reporting, and editing information.
Experience with multitasking, organizing, handling a high volume of work, and managing time effectively.
Candidates must attach a resume to be considered for this position.
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
The anticipated salary range for this position is around $42,000.00 annually, commensurate with education and experience.
FSU Total RewardsFSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
This is an A&P position.
This position requires successful completion of a criminal history background check.
Ability to work a flexible schedule including evenings and weekends as necessary. Travel as required.
Equal Employment OpportunityAn Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.
