Staff Education Administrative Assistant

Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

Under general direction, working independently enhances director’s effectiveness by providing information management support; representing the director to others.

Location: 680 Centre Street, Brockton, MA

Department: Staff Education

This is a full-time 40 hour/ week position

Responsibilities:

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Conserves director's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
• Maintains director's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Represents the director by attending meetings in the director's absence; speaking for the director.
• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Completes projects in a timely fashion
• Prepares reports by collecting and analyzing information.
• Secures information by completing data base backups.
• Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Contributes to Organizations commitment to continuous process improvement by adopting Lean skills and methodologies
• Performs other duties as required

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

1. Commits to recognize and respect cultural diversity for all customers (internal and external).

• 2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:

• Treats co-workers, patients and family members with courtesy, respect, dignity and professionalism with sensitivity to diverse values.
• Is flexible in meeting changing departmental needs in daily assignment changes, fosters a spirit of cooperation and teamwork and helps to achieve departmental goals.
• Ability to take initiative to streamline processes and within context of department, make improvements, reduce waste or take corrective action.
• Verbal and written messages are communicated in a timely fashion and expressed in a clear, tactful, courteous and honest manner.

Education/Experience/Licenses/Technical/Other: