Sr. Personal Banker

Overall Accountability:

• Includes all Teller and Personal Banker accountability (Required to assist on the teller line, greet members in the lobby, and to assist members with all inquiry types and loan needs etc.).
• Serve as consumer lending expert for all loan types with emphasis in home equity and business credit card products: offer guidance, process applications, fund loans, and refer to 1st mortgage (MLO) and or Business Banking/Commercial Loan teams when appropriate.
• Open new business and consumer accounts and assist with account servicing needs.
• Create relationships with new business members and serve as a relationship manager for their needs moving forward.
• Maintain knowledge in all business banking operational procedures.
• Proactively offer products and services that are in the member’s best interest /help them achieve financial success.
• Partner with the Business Banking Officer team when needed to complete account opening or other transactions to support the member’s business account needs.
• Assist MLO and BBO/Commercial teams with applications, collection of documents, or other supporting duties required to deliver a highly referable experience.
• Review and approve Power of Attorney documentation to authorize transactions
• Serve as an escalation and problem resolution expert. Must be willing to take over escalated scenarios on behalf of peers. Must display the ability to make good business decisions.
• Responsible to open and close the branch in management’s absence.
• Provide regular training and feedback to the branch staff about identifying and executing equity referral opportunities.
• Responsible to make recommendations and actively partner with branch management and residential/commercial teams to ensure branch Equity loan, 1st Mortgage and business referral goals are achieved.
• May be required to attend offsite meetings with business banking members.
• Complete cash audits as needed.

In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008, Arizona Financial employees acting as Mortgage Loan Originators (MLO) must be registered with the Nationwide Mortgage Licensing System and Registry (NMLS or Registry) and obtain a unique identifier (NMLS Number).

Prior to performing MLO duties, the registration process requires a MLO applicant to:

1. Electronically submit to the Registry personal and employment information as well as authorize and attest to the accuracy of the information submitted;

2. Submit fingerprints to the NMLS for an FBI criminal background check; and

3. Receive clearance from Arizona Financial based on the FBI background check results.

Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial services related business, will not qualify for the MLO designation.

After successful registration, clearance by Employee Services and having an assigned NMLS number, employees may perform MLO functions which include:

• Taking a residential mortgage loan application; and
• Offering or discussing the terms of a residential mortgage loan.

To maintain MLO registration and the ability to perform these functions, a MLO must:

1. Renew registration on an annual basis during the annual renewal period (November 1 through December 31; and

2. Update any changes to his/her registration information.

The MLO’s registration and employment status will be available to the public from the Registry.

A registered MLO will provide his or her unique identifier/NMLS Number:

• Upon request;
• Before acting as a MLO; and
• Through the initial written communication with a member/residential mortgage loan applicant.

MLOs routinely handle confidential member information, and have strict requirements for maintaining the confidentiality and non-disclosure of that information.

Required Qualifications

High School diploma or general education degree (GED) and two years’ experience in a financial institution with experience opening new accounts, completing loan applications/funding or equivalent experience in business banking. One year as a Personal Banker or Consumer Lending Experience Specialist with Arizona Financial may be substituted for two years’ experience in a financial institution. Knowledge of computers. Ability to type 25 words per minute. Ability to read, write, speak and use proper grammar in English. Ability to read, interpret and analyze written instructions, correspondence and procedure manuals. Ability to write simple business correspondence. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively to members regarding common inquiries or complaints. Ability to apply common sense understanding when dealing with problems involving variable in standardized situations. Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.

Essential Functions

The employee is occasionally required to stand, walk, climb or balance; stop, kneel, crouch or crawl. The employee is regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually moderate. Must be able to travel independently to departments and branch locations. NOTE: The requirements listed above qualifications and essential functions are representative of the knowledge, skill, physical demands or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Job Type: Full-time

Pay: From $23.97 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person