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SalaryCSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Senior Manager, Internal Communications. Join us and support CSAA IG in achieving our goals.
Your role: The Internal Communications Senior Manager develops the strategic direction and implementation of employee communications for the company. In addition, this role oversees the design, development, and execution of the CEO’s communication strategy.
Your work:
Establishes and drive the CEO's overall Internal Communications strategy that supports the company’s business strategy, goals and core beliefs.
Creates communications on behalf of the CEO, including messaging for all-employee meetings, organization announcements, videos, presentations, etc.
Develops and maintains thorough understanding of the company’s overall business plan, key business drivers and stakeholders, and new and ongoing initiatives.
Partners closely with company and lines of business leadership to remain current on challenges and opportunities affecting the company and its employees.
Makes recommendations on how to best frame, inspire and position key issues using creative, strategic communication approaches and vehicles.
Develops plans focused on increasing employee engagement through the strategic communication of business strategy, priorities, and vision.
Provides a variety of writing support, including executive communications such as talking points, organizational announcements, and correspondence to employees.
Ensures our communications help drive and reinforce our company culture.
Provides strategic/content oversight for communication events and all-employee meetings.
Regularly assesses effectiveness of communications programs and makes adjustments as needed.
Serves as communications partner to Strategy & Innovation division.
Creates, proposes and executes a comprehensive strategic plan to engage employees in company strategy every year, working closely with the CEO and Strategy & Innovation leaders. Monitors and adjusts as needed.
Leads CEO catastrophe communications to Board of Directors.
Serves as key strategic advisor on company intranet (Voyage), including identifying issues, challenges and opportunities and helping to drive resolutions. Convenes and coordinates site owner/admin group with the aim of strong engagement and continuous improvement.
Strategically leads employee communications measurement approach and execution.
Serves as a member of the cross-functional issues/crisis core team, recommending internal and external communications approaches to senior leaders in response to internal and/or external issues, threats, and risks.
Acts as back-up to director, Employee Communications and Enterprise Change Management.
Regularly creates and posts pages and articles in Company Intranet site?
Manages Employee Communications budget.
Serves as core team member for planning and executing leadership channels, including Leadership Conference, Checkpoint and Forums.
Leads and manages a team of direct reports. Drives performance within assigned team by setting goals, creating development plans, conducting periodic reviews, providing feedback and taking actions based on performance.
Required Experience, Education and Skills
12+ years of professional communication experience in medium to large-sized company or agency
8+ years in a senior leadership role with experience managing a team of direct reports and working at the highest levels of an organization including presenting and interfacing with executive leadership teams.
BA/BS in Journalism, Communication, English or a related field or equivalent experience
IABC accreditation or similar professional certification
Experience as a strategic, hands-on business leader with a passion for influencing peers and senior leadership to execute communication and change initiatives that result in sustainable, positive impact on the business.
Must be a dynamic leader able to capture the hearts and minds of the team while inspiring a fun, creative and innovative culture.
Ability to deal with people at all levels in the organization
Anticipates potential consequences of communication and trends accurately
Can maneuver through complex political situations effectively
Understands corporate politics and is sensitive to how people and organizations function
Ability to think outside the communication function and apply the same standards of judgment to other business plans
Awareness of how the media and political worlds work and the implications to policyholder communication
Demonstrates ethical business and communications philosophy and practice
What would make us excited about you?
Experience in crisis communication preferred
Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you…
BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
COMMIT to being there for our customers and employees.
CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
CSAA-IG has a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. Candidates for this position should reside in the general vicinity of our Walnut Creek office. Salary compensation for this position in Walnut Creek ranges from $181,000 - $202,000. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 18% of eligible pay.
Must have authorization to work indefinitely in the US.
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