Sr It Support Technician

Salary: $33.73 - $47.46 Hourly
Location : City of Las Vegas, NV
Job Type: Full-Time
Job Number: 23NOV79845-O
Department: Department of Innovation and Technology
Opening Date: 11/21/2023
Closing Date: 12/11/2023 11:59 PM Pacific
Bargaining Unit: LVCEA
About the Position
Career Opportunity:
The City of Las Vegas invites applicants for Sr. IT Support Technician. This position leads, oversees and participates in providing support for the city's computers and users; assists in installation, revision and maintenance of network and operating system software, hardware and ancillary software for computer server systems; resolves computer system software problems; and performs a variety of technical duties relative to assigned area of responsibility.
Distinguishing Characteristics
This is the advanced journey level in the Information Technologies Support Technician series. Positions at this level are distinguished from the other class in this series by the level of responsibility assumed, the complexity of duties assigned and the level of independence expected. Employees lead other staff and perform the most difficult and responsible types of duties assigned to classes in this series, depending on assignment. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.
Supervision Received and Exercised
Receives direction from the Information Technologies Supervisor or higher-level management staff.
May act as a lead worker, exercising functional or technical supervision, including providing guidance, ensuring work is completed according to proper procedure, monitoring work progress, and reviewing results.
Type of Examination:
A civil service examination will be conducted in accordance with the Civil Service Rules of the city of Las Vegas. The supplemental questions are the examination. Falsification of information may result in disqualification from recruitment or removal from a City position. Additional information will not be accepted after the closing date. The supplemental questions are weighted 100% for placement on an eligible list and must be worked on individually by the applicant only. The supplemental questions of all qualified applicants will be reviewed for placement on an eligible list.
Eligible List: You must score 70% or higher on the examination to be placed on the eligible list.
Selection Process:
Final candidate selection will include list placement and may include hiring interview (if applicable). Any individual offered employment will be required to pass a pre-employment drug test, complete background check,and may be required to demonstrate the ability to perform the physical requirements of the job." Some positions may require preliminary background checks.
EXAMPLE OF DUTIES
Essential Functions:

1. Ensures employees adhere to established work methods, techniques and schedules, and comply with applicable city and department policies, procedures, standards and specifications; reviews needs with appropriate management staff; allocates resources accordingly.
2. Leads, coordinates, oversees, monitors and participates in the installation and configuration of new computers, software and network devices.
3. Assists in developing and implementing the section policies and procedures; prepares performance statistics and reports.
4. Participates in the procurement process, including researching materials, equipment and vendors and assisting with specifications as needed. Evaluates the impact of new system and application software on network systems. Coordinates with city departments to determine the current and future information technology needs.
5. Assists in the evaluation and installation of software packages supplied by vendors. Coordinates with vendors on software and hardware technical issues.
6. Supervises and assists with the most complex and sensitive inquires. Serves as liaison between the IT Support Supervisor and section staff for customer service issues.
7. Serves as liaison for the section with other city departments, divisions, public and outside agencies. Troubleshoots and resolves the most difficult and complex network, hardware and software problems. Handles inquiries and complaints from start through resolution in an efficient and timely manner.
8. Develops system specifications for standard personal computers.
9. Provides technical training to other city staff; writes or compiles documentation for training.
10. Verifies a variety of automated and manual logs, records and files maintained by lower level staff for accuracy, completeness and compliance with city policy and established regulations.

Marginal Functions:

1. Attends and participates in professional group meetings and committees; stays abreast of new trends and innovations.
2. Inputs and retrieves data from the database.
3. Assists in network and system administration duties.
4. Operates and secures assigned vehicle and other assigned equipment; determines whether vehicle is in good working order; maintains vehicle in clean and fueled condition.
5. Performs related duties and responsibilities as required.

MINIMUM REQUIREMENTS
Experience:
Three years of experience within the last five years with a primary responsibility in a lead or supervisory capacity supporting personal computer systems and installing and configuring hardware and software in a business environment, using the latest versions of the Microsoft Operating System;
OR
Four years of experience within the last five years with primary responsibility in Installing and configuring hardware and software, and troubleshooting and supporting networks, printers, and computer systems in a business environment, using the latest versions of the Microsoft Operating System.
Training:
Associate's degree from an accredited college or university with major in computer science, information systems or a related field. Additional specialized technical training in a networked computer environment or a related field is desirable.
May substitute combination of equivalent education and related experience. The city assesses 1.5 years of fulltime experience as equivalent to one year of education.
License or Certificate:
Possession of a valid, appropriate driver's license on the date of application, and maintenance thereafter.
Possession of current Microsoft Certified Technology Specialist (MCTS) for System Center certification within six months of the date of appointment is required; preferred to have on the date of application. Certification for MCTS, or equivalent, must be continually maintained.
Possession of Microsoft Certified Solutions Expert (MCSE) for Desktop Infrastructure certification is highly desirable.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Advanced principles and methods of computer configuration and operation.
Advanced principles and methods of computer networking hardware.
Basic data communication networks and their software and hardware components, such as Cisco IOS, routers, switches, firewalls, IPsec, and IDS.
Basic Internet server administration principles and techniques.
Advanced principles of data communications standards and implementation.
Computer peripherals and accessories.
Advanced troubleshooting techniques for computer hardware and software problems.
Methods and techniques of lead supervision and training.
Basic computer server administration principles and techniques.
Basic computer storage system fundamentals and industry standards.
Skills in:
Analyzing complex computer problems, identifying possible cause, projecting consequences of proposed solutions, recommending best options and implement appropriate solution.
Setting priorities.
Managing multiple assignments.
Reading, interpreting and applying information from technical publications, manuals and other documentation.
Operating a personal computer, including a variety of software programs.
Establishing and maintaining effective working relationships with those contacted in the course of work.
Working independently without direct supervision.
Communicating clearly and concisely, both orally and in writing.
Competencies:
Core Workforce Competencies
Professionalism - Demonstrates core values by being honest, respectful and positive.
Effective Communication - Expresses verbal and written thought in a clear and understandable manner.
Customer Focus - Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.
Adaptability - Able to effectively modify behavior to suit changing workforce demands.
Problem Solving - Solves problems by considering all causes, solutions and outcomes.
Productive Partnerships - Develops, maintains and strengthens partnerships with others.
Technical and Safety Expertise - Possesses a depth of knowledge, skill and ability in a technical (job) area.
CITY OF LAS VEGAS, NEVADA
LVCEA Compensation and Benefits - 2023
COMPENSATION
Annual Base Pay Increases

• Negotiated as part of the collective bargaining process.
• Step (Merit) Increase - typically awarded on the anniversary date of hire, up to range maximum.

BENEFITS
Uniform Allowance

• Available for some classifications.

Tool/Equipment Allowance

• Available for some classifications.

Retirement

• Benefit eligible employees participate in the Public Employees' Retirement System of Nevada (PERS). PERS, a statewide defined benefit plan, calculates retirement benefits based on 2.25 percent (current percentage for employees hired 7/1/15 and after) for each year of service, applied to the employee's highest consecutive 36-month average salary. PERS also requires that employees share 50 percent of the PERS contribution, which is implemented by reducing the City's salary ranges. The highest consecutive 36-month average salary is increased commensurate with the salary range reductions required by PERS.

Deferred Compensation

• The city offers a 457(b) Plan which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options.

Medical, Dental and Vision Insurance

• Employees are covered the first of the month following date of employment. Five medical plans, two dental and two vision plans are available. City pays 100% of employee premium + 50% of dependent premium.

Life and AD&D Insurance

• City provides $20,000 policies at no cost.
• Additional voluntary life insurance and AD&D insurance available for purchase.

Disability Insurance

• City provides a long term disability policy:
  • LTD: Employees who normally work at least 30 hours/week are eligible. Benefits begin after 90 days of disability. Payment is up to 60% of earnings, up to $11,000/month, and may not be supplemented with sick or vacation.

Tuition Reimbursement
Employee Assistance Program
ANNUAL PHYSICAL EXAMS

• Employees covered by a City health plan and their covered spouse and dependents over age 18 are eligible for a comprehensive wellness physical exam annually at no cost to them at WellTrac.

VACATION (Hours/Year)

• Year 1-2: 80 hours
• Years 3-7: 120 hours
• Years 8-10: 128 hours
• Years 11-15: 180 hours
• Year 16 and over: 200 hours
• Maximum accrual: 250 hours, if hired after 12/3/2014
• Sell-back: Up to 60 hours each year; must leave a balance of 40 hours in leave bank.

HOLIDAYS

• City provides 12 paid holidays plus a birthday holiday.

SICK LEAVE

• SickLeave:104 hours per year
• Maximum Accrual: 420 hours, if hired after 12/03/2014
• SickLeaveBonus:Negotiated sick leave bonus
• Payout at Separation: See contract

RETIREE HEALTH AND LIFE INSURANCE

• Available for purchase - retiree pays full cost of premiums.

NOTE: Benefits subject to change
Revised 01/2023
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in DISQUALIFICATION from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02
When answering "yes" to the below supplemental questions about experience, education, driver's license, or certification, please be sure the information is reflected in the "Job Application" section of your application.

• I acknowledge the above statement.

03
How many years of experience do you have within the last five years with a primary responsibility in a lead or supervisory capacity supporting personal computer systems and installing and configuring hardware and software in a business environment, using the latest versions of the Microsoft Operating System?

• Under 3 Years
• 3-5 Years
• 5-6 Years
• 6 + Years

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