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#NowHiring #ITSupportTechnician #Belcan
Job Title: IT Support Technician II
Location: Sparks, NV
Zip Code: 89434
Start Date: Immediately
Job Type: 6 month contract
Pay Rate: $25-$29 per hour based on experience
Schedule: On-site, Monday-Friday
Keywords: #ITSupportTechII #ITSupport #NVjobs
Job Description:
One of our clients in Sparks, NV is looking for an IT Support Tech II to join their team. This is a 6 month contract role, fully onsite. This pays anywhere from $25-$29 per hour based on experience. In this role, you will be responsible for using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support, and installing attendant software.
Responsibilities:
*Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, iPhone, telecommunications (VoIP handsets and systems) and other computer-related technologies and peripherals
*Provide basic network support ensuring desktop and other networked peripherals full connectivity
*Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms
*Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
*Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or personnel 'walk-ups'
*Support organizational efforts and maintaining policies and procedures in the IT Department
*Assist with the creation and maintenance of local site IT systems documentation
Qualifications:
* Associate's Degree in a related field of study with 2 or more years of relevant experience (Higher education may substitute for relevant experience, relevant experience may be considered in lieu of required education)
* Customer/solution ownership, an overall drive for excellence
* Team focused with the capacity for knowledge sharing
* Written and verbal communication skills with end users
* Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
* Ability to understand user and business needs and translate to technical solutions
* Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
* Comprehensive troubleshooting skills of industry standard hardware and software products/services
* Security+ certification (preferred)
* Network+ certification (preferred)
If you are interested in this job, please apply via the 'apply now' link provided. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com
Job Title: IT Support Technician II
Location: Sparks, NV
Zip Code: 89434
Start Date: Immediately
Job Type: 6 month contract
Pay Rate: $25-$29 per hour based on experience
Schedule: On-site, Monday-Friday
Keywords: #ITSupportTechII #ITSupport #NVjobs
Job Description:
One of our clients in Sparks, NV is looking for an IT Support Tech II to join their team. This is a 6 month contract role, fully onsite. This pays anywhere from $25-$29 per hour based on experience. In this role, you will be responsible for using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support, and installing attendant software.
Responsibilities:
*Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, iPhone, telecommunications (VoIP handsets and systems) and other computer-related technologies and peripherals
*Provide basic network support ensuring desktop and other networked peripherals full connectivity
*Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms
*Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
*Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or personnel 'walk-ups'
*Support organizational efforts and maintaining policies and procedures in the IT Department
*Assist with the creation and maintenance of local site IT systems documentation
Qualifications:
* Associate's Degree in a related field of study with 2 or more years of relevant experience (Higher education may substitute for relevant experience, relevant experience may be considered in lieu of required education)
* Customer/solution ownership, an overall drive for excellence
* Team focused with the capacity for knowledge sharing
* Written and verbal communication skills with end users
* Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
* Ability to understand user and business needs and translate to technical solutions
* Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
* Comprehensive troubleshooting skills of industry standard hardware and software products/services
* Security+ certification (preferred)
* Network+ certification (preferred)
If you are interested in this job, please apply via the 'apply now' link provided. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com
