It Support Technician (On-Site)

SupplyHouse.com, a fast growing and successful e-commerce company, is looking for an on-siteIT Support Technician to join our IT Team! The IT Support Technician is responsible for assisting with end-user technical issues along with supporting and maintaining the organization's on-site computer systems, desktops, and peripherals at our Reno, Nevada fulfillment and office facility. This individual will be the primary and direct point of contact for all IT infrastructure related issues and requests whose primary focus is the operation of the facility. They will troubleshoot problems in a timely and accurate manner, and provide end-user assistance as required. Other duties include processing end-user equipment requests, providing technical support for on-site and remote users, and providing IT support for the fulfillment center office team as needed. The ideal candidate will have a college degree, experience in IT or Helpdesk support, and strong interpersonal and communication skills. 

Role Type: Full-Time, Non-Exempt

Location: Reno, NV (On-site)

Salary: $60,000-70,000/year

Responsibilities:

• Provide prompt technical assistance and support for any technical issues and requests related to company operations
• Perform diagnosis and resolution of on-site and remote end-user IT related issues 
• Install, maintain, and troubleshoot the following:
  • PC and laptop hardware, software, and peripherals
  • Network hardware and software
  • RF guns, scanners, tablets, and wireless access points
  • Video surveillance and access control systems
  • Local physical and virtual servers
  • MS-365 email and SharePoint accounts
  • Printers
  • Phones and voice systems
• Administer and resolve issues with end-user workstations and devices
• Coordinate and work with third-party vendors for support, PC equipment and printer hardware repairs, installation of cabling and network equipment, and other IT related service calls
• Provide hand and eyes support to corporate IT Infrastructure team or supporting vendors to assist with remote troubleshooting and problem resolution (as needed)
• Deploy and maintain desktop images and application software
• Maintain inventory levels for equipment and software on-site in a neat and organized fashion, and request additional equipment (PCs, laptops, etc.) once levels drop below defined thresholds
• Collaborate with Technology team members to ensure efficient operation of the organization's warehouse and office environments
• Provide IT related support for remote office workers (as needed)
• Configure various end-user devices based on company standards
• Develop or modify IT support and Help Desk procedures
• Basic account management associated with end-user access and permissions
• Lifting of moderately heavy objects such as computers, printers, and peripherals
• Occasional off-hours support (as needed)

Requirements:

• Associate's degree or higher in an IT, Business, or similar field 
• 2+ year's work experience providing Level1/Level2 IT Support for end-user requests and issues  
• Working knowledge of PC and desktop hardware, software, and operating systems (Windows)
• Working knowledge of MS365
• Basic understanding of IT infrastructure skills and concepts
• Strong analytical and problem-solving abilities
• Ability to effectively prioritize and multi-task in a fast-paced environment
• Solid communication and interpersonal skills
• Polite and friendly demeanor with a passion for helping others

Additional Preferred Experience/Qualifications:

• Experience working in a warehouse or distribution facility environment
• Experience with Microsoft, Android, and Apple OS
• Experience supporting network devices
• Familiarity with collaboration tools such as Slack and Microsoft Teams
• Familiarly with copper and fiber cabling infrastructure

Why work with us:

• We have awesome benefits - We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
• We promote a work/life balance - We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.
• We support growth - We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
• We give back -We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
• We stay engaged -We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
• We listen -We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:

• "I love the teamwork, the caliber of people who are employed here, and the way everyone is so supportive, caring, and welcoming. This truly is a company that strives to grow, evolve, and continue to be even better. SupplyHouse is open to new ideas and innovative concepts from employees. You feel valued because your opinions are welcomed and encouraged. Your strengths are cultivated and you feel real growth in your position."          -Katy, Customer Service Team
• "SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!          -Yash, IT Team
• "I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us."          -Anna, HR Team

Check us out! https://www.supplyhouse.com/our-company

Please know that we are unable to sponsor work visas or temporarily hire candidates that are authorized to work for a defined period of time in their field of study for this position.

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.