It Support Technician I

ROLE AND RESPONSIBILITIES:

• Help Desk phone and email support, which includes listening and responding to user inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide user satisfaction.
• Process all IT Requests for new users including workstations, printers, phones, and other peripheral equipment, loading all necessary software.
• Performs back-up and systems monitoring.
• Troubleshoots software and hardware on-line to maintain performance and system throughout (drivers and software updates).
• Monitors jobs using a computer terminal or personal computer (PC).
• Monitors environmental equipment (air conditioning, humidity and temperature of computer equipment).
• Assists customers and resolves problems with computer hardware, software, telecommunications, and mobile devices.
• Review and update documentation.
• Familiar with imaging, VPN, VNC, and remote desktop
• Communicate clearly and concisely with others, orally and in writing, in a professional manner.
• Follow instructions, orally and in writing
• Follow policies and procedures.

QUALIFICATIONS:

• Excellent oral and written communication skills are required.
• Ability to read, write and speak English at a level necessary for satisfactory job performance.
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, and government regulatory requirements.
• Ability to establish and maintain effective, cooperative working relationships.
• Ability to perform elementary business math.
• Ability to work effectively with minimal supervision. Must be able to manage several different tasks at once.
• Principles and practices of effective communication

EDUCATION REQUIREMENTS:

• Ability to obtain/renew all government required licenses or certifications.
• Experience related to Helpdesk, or other job related work experience (minimal).
• Technical training certificates desired.

PREFERRED SKILLS:

• Operating systems hardware architecture
• Basic Networking
• Microsoft Office and Business Apps
• Ability to work independently.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• basic networking: 1 year (Preferred)
• Helpdesk: 1 year (Required)

Work Location: In person