Address
Form of workSUMMARY:
It is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PC's, Mobile devices, Windows, Microsoft Office, Telephony, Networks, Wireless, iSeries, and all applications including, but not limited to, LMS, Bally CMP, SDS, Saflok, Point of Sale, and Time and Attendance.
This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATION and/or EXPERIENCE:
It is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PC's, Mobile devices, Windows, Microsoft Office, Telephony, Networks, Wireless, iSeries, and all applications including, but not limited to, LMS, Bally CMP, SDS, Saflok, Point of Sale, and Time and Attendance.
This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide first-level support for all systems, software, and hardware
- Use problem management software to track all user incidents, requests, and system downtime
- Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
- Ensure user problems and requests are completed within approved SLA's
- Collaborate with team members to create and maintain standard operating procedures and technical support documentation
- Ensure all workspaces and equipment is maintained per department policy and procedures
- Collaborate with team members to complete project work
- Collaborate with infrastructure and operations group to ensure efficient operation of the company's desktop computing environment
- Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals
- Maintain knowledge of industry trends and technologies to help advance IT strategy
- Performs any other duties as assigned
EDUCATION and/or EXPERIENCE:
- College training equivalent to Associate's degree in computer technology or equivalent technical training
- At least one year in a technical support role preferred
- Minimum age requirement is 21
