It Support Technician

IT Support Technician

The IT Support Technician will travel to company locations to install or repair, mainly CCTV, A/V & Cabling - troubleshooting, installing & repairing but will work on other computer systems as needed.    Ability to Operate company vehicles is required.  This is a Safety Sensitive position.

Key Responsibilities
 

·         Cable Installation: Install, splice & terminate various types of cables – Ensure proper cable management & labeling

·         CCTV Installation: Install, configure & maintain CCTV systems – Troubleshoot & resolve issues with CCTVs

·         A/V Installation: Install & set up Audio/Visual systems – Configure and test A/V components

·         System Testing: Conduct testing & quality assurance on installed cable, CCTV & A/V Systems – Document test results & provide reports

·         Maintenance: Perform routine maintenance on cable, CCTV & A/V systems – Identify & address potential issues

·         Collaboration: Coordinate with other technicians & team members – Communicate effectively with clients

·         Compliance: Ensure installations meet relevant codes & regulations – Stay updated on industry standards & best practices

·         Documentation: Maintain accurate records of installations, configurations & maintenance activities – Provide detailed documentation

·         Customer Service: Interact professionally with clients & Address customer inquiries & Concerns

·         Safety: Adhere to safety protocols & guidelines – Identify & mitigate safety hazards

Specialized Knowledge & Required Skills

·         Advanced knowledge of O365, including SharePoint, Exchange Online

·         Task-oriented and organized, experience managing a ticket queue and ability to prioritize

·         Able to troubleshoot a large variety of technical issues

·         Experience in remote support & working under pressure

·         Assume additional responsibilities and special projects as assigned

·         Must be able to lift at least 50 lbs.

·         Must be comfortable in confined spaces.  Knowledge of industry safety practices

 Preferred Skills

·         Hands on experience with help desk and remote-control software

·         Solid technical background with an ability to give instructions to a non-technical audience

·         Proficient in cable splicing, termination & installation techniques

·         Familiarity with A/V systems & their components

·         Excellent written and verbal communication skills

·         Knowledge of LOC Retail Inventory Management and POS System

Preferred Certifications

·         Certification in Cable Installation or related field preferred

·         CCTV Installation Certification

·         A/V Installation Certification