Sr International Service Specialist

About Pierce, an Oshkosh company
At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce apparatuseson the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions.
SUMMARY
This role is based in the Wisconsin Fox Valley area and will support our international fire and emergency field service work. In this role you will perform service support functions while maintaining customer satisfaction and maximizing vehicle uptime. You will use your technical knowledge of our vehicles to support contract requirements, aftermarket needs, and unplanned support to our customers and dealers. There will be a heavy focus on supporting the Volterra electric vehicles.
YOUR IMPACT

• Coordinate putting Volterra electric vehicles into service through on-site commissioning and fire fighter overview training.
• Conduct vehicle repairs, maintenance, and troubleshooting.
• Provide warranty and on-line systems assistance to dealers and customers.
• International travel in support of customers and dealers. Travel estimated at 40%.
• Interact with dealers, customers, business unit leaders, engineers, sales team members and other FSRs.
• Coordinate with customers, dealers, and fellow employees to get service and parts expedited to the customer's satisfaction.
• Anticipate customer needs and develop recommended parts stocking requirements for upcoming field and maintenance operations.
• Present a professional image to customers, dealers, and our company.
• Manage vehicle retrofit/recall programs.
• Complete field service reporting and database maintenance.
• Assist aftermarket business development personnel with market resource and identification of new business opportunities.
• Develop and report parts and service critical issues.
• Develop and maintain service support and sub-contractor network for local service activities.
• Understand vehicle configurations as outlined in contracts.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, automotive technical, mechanical engineering, OR related technician experience
• A minimum of 3 years relevant experience

STANDOUT QUALIFICATIONS

• Previous fire & emergency vehicle maintenance and service experience
• Excellent oral and written communication skills with attention to detail

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our reception desk by phone at +1 (920) 502.3009 or our talent acquisition team by email corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.