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Form of workJob Description
What We Offer: Our focus is to provide a secure and rewarding future for our employees. We are building a culture where collaboration fuels innovation, where your talents are both recognized and celebrated, and where we support not only your professional development, but also your personal wellbeing.
Work-life Balance
- 10 paid holidays
- Paid vacation
- Work from home options
- Flexible work schedules
Health and Wellbeing
- Clean, safe working environment
- Health, Dental, Vision and Life Insurance
- Short and Long-Term Disability
- 401(k) with company match
- Employee Assistance Program (EAP)
- Monthly wellness activities
Have Fun and Give Back
- Sporting events such as baseball and hockey games and bowling and golf outings
- Anniversary and retirement celebrations, service awards, new hire welcomes
- Community fundraisers, charitable events, and volunteering
Together We Are Better!
- Open communication and feedback
- Leverage each other’s strengths!
- Transparency of information
- Share knowledge & learn from each other.
- Tuition reimbursement and career development opportunities
Essential Functions of the Service Technician:
The Service Technician is responsible for equipment installation, troubleshooting and repairs at customer facilities, domestically and internationally. Other responsibilities include supporting customers remotely over the phone and computer, working in-house helping with testing, fabrication, and assembly of machines, and assisting with business analysis.
- Machine installations at customer facilities.
- Machine troubleshooting and repair at customer facilities.
- Stay technically prepared to answer questions regarding equipment.
- Participate in meetings including machine testing, equipment shipment, and technician preparation.
- Review SOW (statement of work) and other documentation for discrepancies, bring to the attention of project manager.
- Assist with service & support calls and remote support when in the office.
Requirements of the Service Technician:
- 70-80% domestic travel required, international travel available.
- Excellent technical, mechanical, and electrical aptitude and experience.
- Excellent troubleshooting skills and experience.
- 3 years of Service Technician experience preferred
- 3 years of experience utilizing mechanical/technical skills.
- Associate degree in electrical-mechanical or a combination of education and experience will be considered.
