Customer Service Representative

Job Description
JOB SUMMARY
The Albany International Kaukauna facility is a union-free environment. The Albany philosophy is to involve employees in Safety, Quality, and Productivity improvement activities in order to serve our customers well and provide long-term stability. Albany International is an Equal Opportunity Employer including Veterans and Disabled. Successful candidates must have strong teamwork skills, a positive attitude, and a strong work ethic, along with the necessary qualifications. The Customer Service Representative is the voice of Albany International to our Customers and serves as a support function to our Sales team, Applications/Design team, Regional Business Director, Marketing group, Planning team and Logistics.
SAFETY AND PROCEDURES
• Follow all publicized safety policies/procedures and JIBS applicable to the job.
• Use appropriate PPE that has been identified on the Hazard Analysis for the department/role.
• Attend and participate in all safety training, safety meetings, audits and Behavior Based Safety programs assigned.
• Report all safety hazards observed. If capable, correct the safety hazard identified.
ESSENTIAL JOB FUNCTIONS
• SAP related functions
• Review and distribute quotes
• Enter orders and acknowledge orders
• Create invoices when triggers are met
• Provide reports to sales group or customers as requested
• Work with Applications group/Marketing and Planning for expediting orders
• Provide proof of delivery when requested
• Interact with customers and Sales using CIS system
• Coordinate shipments from warehouse or special transport handling
• Complaint/Return procedures and follow-up
• Account reviews and inventory control functions
• Available for occasional after hour/weekend calls
• Reads, understands and is committed to conducting business in accordance to Albany International's Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly and with integrity.
Experience/Education/Skills
REQUIREMENTS
Required Skills:
• Good communication skills
• Sense of urgency and accuracy
• Strong attention to details
• Well-developed verbal and written skills
• Self- motivated
• Willing to help
• Well organized
• Ability to meet deadlines
Required Experience:
• SAP experience is a plus
• Multi-national experience helpful
• Teamwork, social skills
• Problem solving, solution-thinking
• Proficient in computer skills to include Excel, Word, Outlook, PowerPoint
Education Requirements:
High School Diploma x College diploma r Bachelor Degree r Masters degree r
Associates degree preferred or applicable experience