Catering / Conference Services (CS) Manager

Job Description Summary
The Catering/Conference Services Manager is responsible for effectively coordinating meetings, conventions and other special events that are booked through the sales department as well as selling the meetings & event spaces/suites, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel .The Catering/Convention Services Manager establishes new accounts, generates revenues, monitors booking pace, books repeat business, synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function. The Catering/Convention Services Manager will act as the primary liaison between the client and the hotel operations team to ensure the success of the event and/or room blocks.
The ideal candidate is guest-focused (both internal and external) and has superior organizational and communicational acumen with a keen interest in honing their leadership skills in the Catering and CS arena of the hotel.
Job Description
Job Posting Title Catering / Conference Services (CS) Manager
Job Description SummaryJob Description SummaryThe Catering/Conference Services Manager is responsible for effectively coordinating meetings, conventions and other special events that are booked through the sales department as well as selling the meetings & event spaces/suites, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel .The Catering/Convention Services Manager establishes new accounts, generates revenues, monitors booking pace, books repeat business, synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function. The Catering/Convention Services Manager will act as the primary liaison between the client and the hotel operations team to ensure the success of the event and/or room blocks.
The ideal candidate is guest-focused (both internal and external) and has superior organizational and communicational acumen with a keen interest in honing their leadership skills in the Catering and CS arena of the hotel.

• Sales & Marketing
• Operational/Functional:
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Perform any other job-related duties as assigned.

Financial Management:

• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.
• Review final bill prior to presenting to client.
• Assist in the preparation of the departmental budget and implementation of the hotel's catering and conference strategy.
• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
• Plan and attend Pre and Post convention meetings.
• Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
• Implement a daily, weekly, and monthly checklist for the catering department.
• Build strong relationships with meeting planners and promote the hotel services and facilities. Work with sales staff to service and solicit new business.
• Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client's needs, room blocks and special reservations needs are met, and that service during the meeting/event meets and exceeds expectations.
• Complete post-conference reports of events for senior management and complete other reports as needed or requested.
• Attend weekly resume meetings.
• Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects and assignments as designated.
• Maintain high standards of personal appearance and grooming.
• Primary Job Posting Location
• Sonesta Milwaukee West
• Scheduled Weekly Hours 40
• Additional Information
• This position is an in-person role.
• Work EnvironmentPhysical DemandsExpected Hours of Work
• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The employee must occasionally lift and/or move objects of up to 25 pounds.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Education and ExperiencePrincipal duties and responsibilities (Essential Functions) include: Operational/Functional:Financial Management:Leading with Passion:Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.In addition, this position is eligible to participate in the Sales Incentive Plan.
BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.