The Sr. Inside Solution Architect- Server & Storage supports Account Managers by assisting them in the sale of solutions related to Server & Storage. The Sr. Inside Solution Architect-Server & Storage builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them.
The Sr. Inside Solution Architect-Server & Storage develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business.
The Sr. Inside Solution Architect-Server & Storage is expected to be subject matter expert in multiple families of Server & Storage solutions.
Key Areas of Responsibility
Technology Leadership
- Educates Account Managers by conducting short training classes on Server & Storage products
- Explains the features, benefits, and technical specifications of new secondary, emerging and complementary products and solutions
- Explains conceptually how secondary and emerging/add-on products and solutions are installed and implemented for customers
- Designs solutions for secondary and emerging/complementary products and solutions
- Expert level knowledge of multiple Server & Storage categories inclusive of vertical specific needs
- Readily shares lessons learned and technical knowledge with other Inside Solution Architects and Account Managers regarding primary, secondary, emerging, and complementary products and solutions
- Answers questions and assists less experienced team members on using the tools of the job
- Keeps abreast of changes and trends
- Attain role level certifications
Sales Support
- Consults with customers and partners to architect solutions
- Follows up and responds to questions regarding registrations and closed deals, and escalation needs
- Monitors and renews service maintenance contracts
- Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold
- Registers and manages customer proposals in partner registration systems
- Produces quotes and BOMs
- Creates quotes for high priority RFPs and/or assists with RFP content
- Produces sales forecast reports
- Reviews quotes and orders for accuracy
Sales
- Discusses solutions at a conceptual level with customers and potential customers
- Explains the solutions features and benefits
- Recommends and influences the client to include services that complement hardware/software proposals
- Explains the financial metrics that the solution achieves and use various tools to calculate the ROI for the customer
- Guides customers in their decision making (compares and contrasts) primary, secondary, emerging, and complementary technologies
- Leads CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g. WebEx, Lync) and in person
- Explores additional sales opportunities through new service maintenance contracts and renewals
- Negotiates pricing with partners and customers
- Routinely collaborates with Partners and Account Managers to drive mapped opportunities, fine tune strategies and approaches to exceed joint sales goals
- Develops detailed Territory Plan to manage their business
- Regularly engages with key customers to build and nurture a trusted advisor relationship. Develops a strategy collaboratively with the customer and account manager
Minimum Qualifications
- Associate's Degree or equivalent work experience
- 2-yr experience as ISA or 3-year minimum equivalent experience
For internal applicants only:
- Satisfactory internal customer scores
- Satisfactory profit goal attainment
- Satisfactory certifications accomplishment
Other Required Qualifications
- Proficient in Microsoft office applications
- Ability to travel up to 20% of the time
- Proven success and experience selling technologies solutions and services
- Knowledge and proven success of engaging and working with sales teams
- Ability to execute on territory goals and metrics
- Ability to adapt and change to the business needs of the practice and team coverage model
- Strong interpersonal and presentation skills, including consulting skills
- Strong oral and written communication skills
- Strong passion for learning and teaching others
- Proven group presentations skills
- Motivated and self-starting
- Ability to think creatively and come up with proactive ideas that will increase sales
- Strong problem solving skills
- Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
Preferred Qualifications
- Bachelor's Degree
- Proven success and experience selling technologies solutions and services to small business, enterprise or global customers
- Technical Accreditations and/or Certifications:
- Active accreditation from leading Server & Storage partners
- Successfully completed ISA accreditations