Solution Architect (Presales)

Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what's going on in their dark estate - where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That's why so many of the world's leading global brands rely on Lakeside. And it's how our customers see an average ROI of more than 250%.
Give everyone a better view.TM
The Role
As a Solution Architect (SA), you will have the opportunity to positively impact the productivity of end users via a focus on improving the end user's experience when interacting with their workplace digital tools (i.e. their end user devices). Since most enterprises rely heavily on the efficient functionality of their workplace digital systems, this will be a highly visible role with exposure to a variety of enterprise stakeholders. We're looking for an experienced SA with strong business and technical acumen who's excited to articulate our value proposition to potential customers.
What You'll Do
The core functions of this role include:

• Working closely with our Sales team to help qualify and identify customer pain points that our solution will be able to resolve
• Identifying the technical requirements within an offering, matching them to Lakeside Software solutions, and accelerating the adoption cycle by positioning and demonstrating market differentiators
• Designing and presenting to customers: product demonstrations, evaluation proof of values, documentation, and enablement to support their goals
• Serving as a subject matter expert for our customers as you explain complicated, technical solutions and pitch them at the required level of your audience
• Partnering cross-functionally with Sales, Customer Success, Product, Engineering, and Support and other internal teams, as needed, to meet and exceed customer goals
• Building effective relationships at all levels of the organization, maintaining a high level of customer service

What You'll Bring to Lakeside
The key skills for this role include:

• Hands-on, technical, problem-solving with an ability to adapt to competing demands throughout the day
• Strong storytelling and effective communication skills; adept at articulating the solution's value and demonstrating Lakeside's capabilities
• Confidence in written/verbal communication, organization, presentation, public speaking, and project management skills
• Demonstrated business acumen with experience delivering solutions to all size companies
• Technical documentation and presentation experience
• Ability to troubleshoot and analyze software and system

The key requirements for this role include:

• 5+ years of relevant professional experience; a background working in enterprise software
• Experience gathering and understanding customer pain points and business requirements while recommending best practices
• ITIL knowledge and experience
• Professional certifications in technology like Microsoft, Citrix, and VMware such as MCP, MCSE, MCT, CCA, CCEA, VCP, VCAP, and VCI desirable
• Experience of transformational outsourcing and understanding of the principles and challenges involved
• Broad understanding of ICT technologies covering many of the following:
  • Desktop technologies and solutions
  • Windows Server Technologies
  • Virtualization Technologies and Techniques such as server-based computing and desktop virtualization
  • End user support tools/techniques
• Understanding of relational databases is a plus; SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
• Desirable experience; Scripting and PowerShell familiarity, PowerBI skills, Service Desk tools i.e ServiceNow, Cloud technologies, REST APIs
• BA/BS Degree or equivalent

Why Lakeside?

• Industry Leadership: We're continually recognized as an industry leader by Forrester and Gartner
• Technology Investment: Significant investment in sales enablement and sales development technology
• Sales Training: Access to "best in class" sales training including Command of the Message and MEDDIC
• Market Potential: A vast and growing addressable market, full of opportunities
• Culture: Join a team of people who take great pride in what they do, working in a culture built on authenticity, accountability, customer focus, curiosity, teamwork and collaboration.
• Competitive Package: We offer a competitive salary, achievable bonus plan, and benefits package

Additional Details
Location: Remote in the Chicago area
Travel: Up to 40%
*Please note that we are not partnering with staffing agencies on this search.
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Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. As we expand our DE&I reach, we are particularly interested in receiving candidate applications from a broad spectrum of individuals, including women, historically marginalized groups, individuals with disabilities, members of the LGBTQIA+ community, veterans, and any other legally protected group. Lakeside is dedicated to providing equal access and opportunity, as well as reasonable accommodation, for individuals with disabilities in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy. If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.
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