Address
Form of workAbout the Company:
Catalina Island Company, the resort operator on Catalina Island, is located 22 miles off the coast of southern California and offers an abundance of amenities including Descanso Beach Club and Canyon, Island Spa Catalina, Pavilion Hotel, Avalon Grille, state-of-the-art beachfront conference and meeting space Catherine's Terrace, as well as Banning House Lodge & Villas, Harbor Reef Restaurant and Harbor Sands in Two Harbors. The Catalina Island Company boasts more than 25 activities and tours designed to introduce visitors to the island's natural beauty and rich history including the Zip Line Eco Tour, East End Adventure, Undersea Expedition and many more.
We are committed to encouraging and developing our team in a world class environment and are continuously developing the products and services we offer to increase the standards on Catalina Island - "California's Island Escape".
The Role:
The Business Development Manager is responsible for maximizing group revenue and profitability through the sale of guest rooms, catering and activities. Reporting to the Director of Sales, this position will be responsible for achieving and exceeding goals in all SCICO hospitality market segments, including SMERF, Tour & Travel and Corporate. He or she will assist with the development and implementation of resort sales and marketing strategies. Through effective relationship building and account management they will deliver the highest levels of guest service and will ensure ongoing client satisfaction.
Duties and Responsibilities:
- Spends a majority of time in the field soliciting potential Group Sales opportunities in Southern California.
- Conducts daily direct sales calls that are prearranged, social and cold-calling.
- Presents a professional demeanor at all times as an executive representative of SCICO.
- Develops and maintains relationships with key clients and establishes a client base of meeting planners, organizations, associations, and corporate businesses through continues direct sales efforts.
- Grows existing accounts and generates new business in assigned geographic or vertical region to ensure that group revenues meet or exceed budget.
- Negotiates guest room rates, meeting room rental, function space, group Activities & Tours, and venue rental and resort services within approved booking guidelines and continuously confirms all client requirements in writing.
- Responds promptly (within 24 hours) to guest requests and inquiries and follows up to ensure utmost guest satisfaction.
- Upon closing of contracts, coordinates with Event Managers and other operational departments to ensure appropriate service delivery and that all client requirements are met.
- Monitors goal production and controls expenditures to meet budgeted departmental financial guidelines.
- Coordinates with other sales team members in evaluating, soliciting, selling and in confirming profitable business.
- Prepares monthly production summaries and activity reports and communicates overall market trends to VP of Sales & Marketing and Director of Resort Sales as needed.
- Represents the company at conventions, events and trade shows as warranted by assigned region.
- Coordinates and conducts site inspections of property for key clients.
Required Qualifications:
- 2+ years of progressive hospitality industry Group Sales experience
- Presents a professional demeanor at all times as an executive representative of SCICO.
- Possesses thorough knowledge of property to skillfully articulate and present to clients.
- Has proficient computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. Able to perform a power point sales presentation.
- Ability to travel frequently to designated territories.
- Possesses working knowledge of OPERA and/or other sales-related software programs.
- Have excellent verbal and written communication skills in the English language with strong contract negotiation skills and proven track record for effectively closing group business.
Preferred Qualifications:
Bachelor's degree with an emphasis on Sales and Marketing
Job Expectations regarding Scheduling:
- This position requires a flexible schedule with shifts that consists of a rotating schedule of weekday and weekend shifts, including day, night, and holiday work hours.
- 25-50% travel to and from Catalina Island
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
