Job Description
- Engineer long-term solutions across technology stacks (Microsoft Azure, 365, Exchange Online, and similar cloud platforms) and support with architecting new and existing technology platforms.
- Tier II support of Single Sign On, Multi Factor Authentication, Office/Microsoft 365 systems, Cloud PBX phone system, Cloud Conference Calling, OneDrive, Exchange Online, and MDM.
- Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
- Provide software support, complete software installations and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
- Provide highly responsive hardware and software support services for users; ensure problems are managed and resolved in a timely, professional manner; follow up with users to ensure satisfaction.
- Install, configure, test, maintain, upgrade, and troubleshoot laptop and workstation computers and peripheral devices.
- Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
- Administer user accounts in Microsoft 365/Entra ID.
- Work with ticketing systems to manage user requests and support.
- Provide feedback to the IT Management team with ways to streamline support for end users and enhance automation of deployment of equipment.
- Provide remote support to a variety of users nationwide using remote support tools over the phone.
- Provide high touch, high value support to Executives and their support staff.
- Support Conference rooms, meetings, and conference room equipment (Teams Meeting Rooms & Crestron preferred).
- Assist with the management & maintenance of the company’s computer systems & networks.
- Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired.
- Create and maintain internal and external technical knowledge articles to streamline issue resolution and support a cross-functional team.
- Adhere to, update, and create SOPs for day-to-day operations.
- May perform other related duties as required and/or assigned.
- Bachelor’s degree with coursework in Computer Science, CIS, MIS or related field trade certificates comparable to degree/experience preferred.
- 5+ years of experience in technical support, help desk support, Office/Microsoft 365 and applications support.
- 3+ years of experience with engineering solutions in Microsoft 365/Entra ID, or similar identity platforms (Google Workspace, Okta).
- Working knowledge with the Microsoft Azure platform.
- Strong experience administering Office/Microsoft 365 accounts and emails.
- Experience supporting cloud-hosted SharePoint Online and Exchange Online.
- Experience assisting employees of varying levels of computer expertise; ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.
- Strong analytical problem-solving skills.
- Ability to quickly grasp technical issues and offer solutions.
- Ability to follow standard operating procedures and documented internal processes.
- Ability to work in a dispersed team environment, as well as independently when required.
- Excellent verbal & written communication skills.
- Customer-focused attitude and desire to interface directly with end-user clients.
- Attention to detail while working in a fast-paced environment.
- Must be proficient with Microsoft Windows 10, Apple Operating Systems, and iOS/Android.
- MCSA, Azure Administrator Associate (AZ-104), or better preferred.
- Experience implementing and maintaining SOX compliance is preferred.
- Office location – Newport Beach, CA
- This position reports directly to the Manager, IT Operations
- Some travel may be required