Desktop Support Engineer I

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

Remote First
Here at Feedonomics, we operate in a fully remote work environment. Our home office is based in Los Angeles, California, but our employees are located all over the United States.  The Role

We are looking for a qualified Desktop Support Engineer to assist users with PC and Mac troubleshooting. The ideal candidate will take local IT software and hardware issues from users within Feedonomics as well as assist in planning and executing projects as needed to improve the IT infrastructure. Excellent troubleshooting abilities, attention to detail, and verbal and written communication skills are required. The goal is to assist users in an effort to maintain up-to-date and efficient computer systems and networks to optimize the user's work experience. Must be able to work and manage tasks independently. This advantageous position will report directly to the Director of IT and Security.

The Responsibilities

• Manage company devices and peripherals, including the provisioning and shipping of equipment for all new and former employees
• Resolve and log all internal helpdesk tickets, which may include providing assistance with the following:
  • Software installation
  • Troubleshooting Hardware and Software issues
  • Troubleshoot and resolve user system errors
  • Spam and/or security-related inquiries
  • General questions company users may have regarding software, hardware, etc.
• Utilize internal tools for both users and equipment:
  • Azure AD
  • Endpoint Manager (Intune)
  • G Suite
  • Microsoft 365
  • LastPass
  • VPN
• Deploy PC upgrades on an as-needed basis and deploy hardware refreshes
• Email quarantine management
• Pager duty on a rotational basis for after-hours assistance
• Auditing of users and systems
• Review user application requests
• Assist with project rollouts
• Assist with in-office IT support for visiting employees as needed

The Requirements

• Thorough knowledge of computer software, hardware, a variety of internet applications, and network implementations
• Expert knowledge in troubleshooting and resolving technical issues with Mac OSX and Windows 7-11
• IT support: 1-2 years (preferred)
• PC hardware support: 1-2years (preferred)
• Azure AD: 1 year (Preferred)
• Microsoft Intune: 1 year (Preferred)
• Linux: 1 year (preferred)
• MCTS (preferred)
• Bachelor's degree in computer science preferred or equivalent work experience

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• Monthly half-day Fridays (yes, really!)
• 401K retirement plans
• Family benefits, such as parental leave, transition benefits for new parents, newborn sick leave, adoption assistance, pet insurance, and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program 

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.  
#LI-Remote

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