Senior Desktop Support Engineer

Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace
Your role at Clorox:
*** Please note this role needs demonstrated experience supporting Executive Level Leadership.***
Dedicated executive-Support Engineer for the Clorox Executive Committee (CEC) members and their Executive Administrative Assistants (EAs). Focused on providing superior customer service & ensuring customer satisfaction, while delivering expert technology services -- securely, efficiently, effectively.
In this role, you will:

• Provide direct deskside-support for CEC members, and serve as primary support contact for CEC while traveling or based remotely.
• Provide direct deskside-support for CEC's Exec Admins, and serve as primary support contact while traveling or based remotely.
• Manage 3rd party managed-services provider(s)/ vendor(s) to collaborate across internal EDT teams & vendor support resources to fully address CEC & EA teams' end-to-end technology needs.
• Manage 3rd party managed-services provider(s) / vendor(s) to provide remote on-call 24x7 critical escalation support for CEC members.
• As needed, provide additional / backup tech support for Board of Directors meetings, global town-hall meetings, and other high-priority corporate events.

What we look for:

• 5+ years of end-to-end technology support experience, demonstrating broad set of technical expertise across technology platforms & devices, applications & tools
• Prior experience providing excellent executive-level and/or senior-leadership deskside support is highly desirable
• Prior experience in customer-service focused roles such as Apple Genius Bar is also highly desirable.
• Demonstrated expertise to troubleshoot & resolve end-user issues across latest Windows OS-based PCs, Apple MacOS-based computers, iOS and Android smartphones and tablets, wired and wireless network connectivity, local & network printers, personal computer-based video conferencing & room-based video conferencing, Microsoft Office 365 suite of productivity & collaboration tools
• Excellent written & verbal communication skills
• Excellent customer-service skills
• The ability to multitask across concurrent issue-resolution workstreams is also highly desirable.
• A college degree is not required; however, 5+ years of proven experience providing excellent technical-support services for executive-level and/or senior leadership customers is most important.

#LI-ONSITE
Workplace type:
Onsite- Possible one day a week work from home.
We seek out and celebrate diverse backgrounds and experiences. We're looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.
At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiativeshere.
[U.S.]Additional Information:
At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.
We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
-Zone A: $86,600 - $161,900
-Zone B: $79,400 - $148,400
-Zone C: $72,100 - $134,900
All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.
This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.