It Technician

About Us

Endodontic Practice Partners provides specialized and expert business resources to meet the unique needs of each of our endodontic partner practices. Our founders have a combined 60 years of clinical and operational experience in dentistry and are dedicated to creating a nationwide partnership of leading endodontic practices by providing shared resources and infrastructure to help practices grow and succeed.

About the Position

Provide IT support for onsite (Portland, OR area) and remote employees. Gather information, open tickets, and work with help desk queues. Maintaining current systems; including installing hardware/software and/or replacing equipment. Supports medical record conversions of new and existing practices. Sustain company SLA standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RESPONSIBILITIES

• Works for and receives general guidance from the IT Manager with limited daily supervision.
• Actively monitor, collaborate and work help desk queues and ensure issue resolution in a timely manner.
• Provide day to day maintenance of practice's IT environment.
• Install, evaluate, and configure new workstations, software, peripherals, and mobile devices.
• Maintain inventory of equipment, software and software licenses and advise upper management of the availability of hardware, software system(s) applications enhancements.
• Assign users and computers to proper groups in Active Directory/Azure.
• Manage on boarding/off boarding of users including providing on boarding training.
• Monitor antivirus applications and ensure clients have current version and resolve any issues in a timely manner.
• Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS

• Physical Infrastructure Experience - must have experience in building the infrastructure of telecom networks, Local Area Networks (LANs), and Wide Area Networks (WANs) and working in IDF/MDF locations.
  • Responsibilities will include providing site surveys, evaluating the physical network for improvements, installing network devices along with any needed physical infrastructure (cables, audio/video, etc.).
• Travel - this role will require significant regional travel and sporadic travel to other regions in our footprint.
  • Daily travel to be expected throughout the supported region (OR,WA,ID)
  • Up to 20% travel to other regions to help support practice conversions.
  • This position will be a remote position with no physical office location.
  • Must live in the Portland region.

COMPETENCIES

• Information Technology:
  • Windows Moden Desktop Support, Microsoft Office products, Windows Server, Active Directory, Office 365, RDP, GPO, and mapped drives
  • MS Office Administration: Entra, Exchange, Teams, SharePoint
  • Networking switches, routers, and firewalls
  • Help Desk tracking software.
  • Software distribution and installation
  • Security management; including Antivirus support, patch management, MFA, backups, network monitoring and cyber security awareness education to customers.
  • Documentation of assets, practice information, solutions, and standard operating procedures
• Service and Delivery: 
  • Customer focused, provide excellent customer service. Ability to gather requirements from customers, provide status updates and solve customer issues in a timely manner.
  • Telephone, email, verbal, and other interpersonal skills
  • Meet all project and task deadlines.
  • Ability to communicate solutions and issues to regional, non-technical leadership.
• Multi-task oriented
• Ethical Conduct
• Personal Effectiveness/Credibility
• Independence. Can diagnosis and correct a variety of physical and software-based systems independently.

QUALIFICATION STANDARDS

• Education:
  • High School diploma.
  • College Degree preferred
  • Preferred certifications include Azure, ITIL, CompTIA A+, Networking+, and CCNA but are not required
• Experience:
  • Minimum of one year of experience in a technical support, helpdesk or network support position.
  • Endodontic/Dental experience preferred
  • Basic networking skills required with advanced networking skills a plus
• Necessary skills:
  • Ability to assess and prioritize workload.
  • Ability to troubleshoot equipment problems.
  • Ability to successfully train associates.
  • Ability to communicate clearly and concisely through written and verbal communications to staff and users
• Multi-site healthcare experience preferred.

The above statements are intended to describe the general nature and level of the work being performed by Individual assigned to this job. Essential functions of this job are described under the heading above. They may be subject to change at any time due to reasonable accommodation or other reasons. Endodontic Practice Partners LLC is an Equal Opportunity Employer.