Split Case Group Account Associate

Description

Work with employers and our internal team with the administration of group benefits: 

• Process new hires, employee terminations, and other enrollment changes
• Make employee and employer changes i.e., address changes, fix errors, etc. 
• Help resolve employer billing issues when invoices don't align with enrollment or rates
• Facilitate paperwork with employers to make contract amendments to their plans
• Communicate past-due notices to clients so they don't have a lapse in coverage
• Assist employers and employees with accessing insurance ID cards
• Work with carriers and/or our internal team to retrieve policy renewals
• Help employers navigate their annual surveys so renewal can be released timely
• Process group plan and employee changes from open enrollments 
• Ensure employees get credit for the portion of their deductible that has been met after transferring to a new carrier

Utilize software and tools used by the Group Department

• AGB - Internal client management software
• EASE Electronic enrollment portal used by many clients
• Zywave - HR resources
• The administration side of our carriers' policy portals

Work to acquire a general understanding of the group health insurance market, and ancillary coverage

Requirements

Interpersonal Skills

• Team player
• Positive attitude
• Strong verbal and written communication
• Attention to detail
• The ability to adapt and be flexible