Customer Service Agent

We are seeking a motivated and customer-focused individual to join our team as a Customer Service agent. In this role, you will be responsible for providing exceptional service to our clients, addressing inquiries, and ensuring their satisfaction with our construction services.

Key Responsibilities:

Client Communication: Serve as the primary point of contact for clients, answering inquiries, providing information about our services, and addressing any concerns they may have. Maintain professionalism and courtesy in all client interactions to uphold our company's reputation.

Order Processing: Process orders for our construction services, including accurately entering customer information, scheduling appointments, and coordinating with our project teams. Ensure that orders are fulfilled promptly and efficiently to meet customer expectations.

Issue Resolution: Handle customer complaints and issues with empathy and efficiency, working to find satisfactory resolutions in a timely manner. Escalate complex issues to the appropriate department or supervisor for further assistance when necessary.

Documentation and Record-Keeping: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our customer relationship management (CRM) system. Keep detailed notes to track customer preferences and history for future reference.

Feedback Collection: Gather feedback from customers regarding their experience with our services, product quality, and overall satisfaction. Use this feedback to identify areas for improvement and implement strategies to enhance the customer experience.

Team Collaboration: Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless customer experience from initial inquiry to project completion. Communicate effectively with internal teams to address customer needs and concerns.

Qualifications:

Previous experience in Customer Service or a related field is preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities and a customer-focused mindset
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Proficiency in computer applications, including Microsoft Office suite and CRM software

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off
• Work from home

Experience level:

• No experience needed

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Location:

• District of Columbia (Required)

Work Location: Remote