Customer Service Rep

Job Title: Customer Service Representative

Company Overview: Mira Commmatters is a dynamic and innovative marketing agency specializing in strategic communication solutions for diverse clients. With a focus on creativity, technology, and collaboration, we empower businesses to amplify their brand presence and achieve their marketing goals effectively.

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys interacting with people and has a passion for delivering outstanding customer experiences.

Duties:
- Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product information
- Upsell products and services to customers to maximize sales opportunities
- Provide accurate and timely information to customers through effective data entry and analysis
- Assist customers with order placement, tracking, and returns
- Maintain customer records and update databases with relevant information
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Follow company policies and procedures to ensure consistent service delivery
- Demonstrate excellent phone etiquette and communication skills in English

Skills:
- Strong verbal communication skills
- Ability to effectively analyze customer needs and provide appropriate solutions
- Proficiency in data entry and navigating computer systems
- Sales-oriented mindset with the ability to upsell products or services
- Multilingual skills are a plus, enabling you to assist customers from diverse backgrounds
- Excellent phone etiquette with the ability to handle challenging situations professionally
- Strong attention to detail and accuracy in maintaining customer records

Job Type: Full-time

Pay: $17.87 - $21.52 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Washington, DC: Relocate before starting work (Required)

Work Location: In person