Specialist, Asset Management

Description
Position at EVgo
About EVgo
EVgo (Nasdaq: EVGO) is one of the nation's largest public fast charging networks for electric vehicles. Our mission is to expedite the mass adoption of electric vehicles (EVs) by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo's owned and operated charging network is growing rapidly, and we're working to triple our network size by 2025. We partner with multiple stakeholders including automakers; fleet and rideshare operators; retail hosts such as grocery stores, shopping centers, restaurants, gas stations, and more to make our vision of Electric for All a reality. The EV industry is one of the fastest growing industries in the country. Join us as we charge forward into an all-electric future.
Position Summary:
EVgo is looking for an energetic, hardworking Asset Management Specialist to support maintenance projects, commissioning, and operational activities across our nationwide EVSE network. The Asset Management Specialist will join a growing Field Operations team focused on strengthening and growing EVgo's EVSE network through strong project management, problem-solving, and data analysis.
Responsibilities:

• Collaborate with internal and external teams to execute testing, troubleshooting, commissioning, and operationalizing new EVSE equipment.
• Organize and lead equipment improvement projects to maintain and improve the charging network. Coordinate campaigns preparing all necessary resources to ensure proper resource allocation, training and execution by internal and external teams.
• Proactively work with cross-functional stakeholders to remove barriers that delay resolutions.
• Manage vendors to determine the status of assigned campaigns, dispatches, and resolutions.
• Consistently collect data from campaigns, commissioning, and other corrective work and create reports through SiteTracker and other systems.
• Identify, troubleshoot, and resolve issues impacting the EVgo EVSE charging network.
• Communicate effectively between departments; customer care, marketing, engineering, etc. providing support or routing information.
• Deploy hardware and software solutions understanding business requirements and technical standards.
• Provide support for hardware and software malfunctions identifying root causes and implementing the appropriate solution.
• Escalate complex or specialized service requests and incidents to the relevant teams; maintaining ownership to ensure problem resolution.

Required Skills and Experience:

• 2-5 years experience in project coordination and project management
• Four-year college degree, or equivalent, in business administration, engineering or computer science, or information systems.
• Strong project management and cross-collaboration skills. Skilled at managing multiple projects and setting priorities.
• Field service experience in EVSE is a plus.
• High level of attention to detail and personal organizational skills
• Able to apply problem-solving tools; reviewing error codes and manufacturer data.
• Experience managing, supporting, and deploying network infrastructures. Excellent communication and customer service skills.
• Available to work flexible shifts including weekend or on-call; 10% regional travel.
• Strong computer, scientific and organizational skills with experience with Salesforce and Excel. Outstanding problem-solving, analytical and interpretive skills.
• Understand NEC and other construction-related standards.

For job positions in CA, CO, and NYC, the estimated salary range for a new hire in this position is $65,000 USD to $75,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. In addition to a competitive base salary, discretionary target cash bonus, and restricted stock units (subject to Board Approval), EVgo offers a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k) plan.
To find out more, or to join the EVgo network, visit www.evgo.com. Connect with EVgo on Facebook and follow us on Twitter. At EVgo, we are committed to creating a more equitable and inclusive workplace where everyone feels welcome. Apply today to join our team and help make a meaningful impact in the fight against climate change. By submitting this form, you acknowledge you are sharing your personal information with EVgo. By proceeding, you consent to EVgo's Privacy Policy and Privacy Notice for California Residents. More detail regarding personal information we collect, how we use that information, how we share that information, and your rights and choices can be found here.