Spa Manager

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Company Overview
Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa as the first destination in the Americas. The resort will set a new standard for modern upper luxury. Regent Santa Monica Beach Opening 2024!
Job Summary
As Spa Manager, you will provide guests with comprehensive and professional conduct. The Spa Manager must have excellent communication skills, problem-solving skills, and maintain a high level of customer service standards. Must be able to deal effectively with guests, while maintaining the highest level of professionalism at all times. Scheduling dependability and flexibility are a must. Responsible for assisting the Spa Director with training, product inventory, payroll, scheduling, and financial reporting. Adhere to federal, state, and local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
A little bit about your day
Reporting to the Director of Spa, every day is different, you will:

• Understand and abide by Regent Spa policy and procedures.
• Provide guests with a thorough and knowledgeable understanding of spa services.
• Assist Spa Director in conducting performance evaluations for all staff after 90 days and yearly thereafter.
• Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms.
• Conduct daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Spa Director.
• Responsible for the day-to-day spa operation duties to include opening and closing, cash handling procedures and general facility maintenance.
• Assist Spa Director in ensuring all monthly sales goals are being achieved.
• Demonstrate respect, sensitivity and concern for guest’s needs and concerns with a professional and pleasant manner.
• Provide spa guests with a tour of spa facilities, when needed.
• Interact cooperatively with, and with consideration towards, guest and co-workers.
• Anticipate guest’s needs and adhere to Regent standards for guest service, including FORBES 5 Star Standards.
• Diffuse guest challenges and communicates guest problems or complaints to the Spa Manager on Duty in a timely fashion.
• Maintain safety and sanitation and disinfection standards.
• Use all PPE and sanitation standards by Regent and the State Governing Body.
• Ensure EP’s properly clean and sanitize products, rooms, tools and equipment, adhering to Regent and State Governing Boards requirements and guidelines.
• Ensure EP’s follow service rules and regulations under their license in the State.
• Ensure EP’s use all PPE and sanitation standards by Regent and the State Governing Body.
• Organize and distribute guest surveys.
• Manage all Front Desk incentives.
• Decisions of a broad nature are made in accordance with general policy and procedures.
• Train and ensure Front Desk staff deliver exceptional service, offering corrective counseling, when needed.
• Ensure Front Desk staff are monitored and informed of treatments, groups, and other promotions.
• Ensure all protocols are adhered to.
• Act as leader for Service Providers and work with Spa Director to enforce service standards, SOP’s, and conduct disciplinary actions, as needed.
• Assist Spa Director with Service Provider schedules, as needed.
• Assist Spa Director in ensuring that technician licenses are up to date and renewed, as needed.
• Responsible for quarterly meetings of their department.
• Provide communication channel from Spa Management to their team.
• Assist with scheduling and rotation of duties.
• Communicates any maintenance/general cleanliness issues to Spa Manager on Duty.

What we need from you:

• Minimum of 2-year college Associate’s Degree.
• Minimum of 3 years of Supervisory experience.
• Must be able to stand for long periods of time.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must have a flexible schedule, including days, nights, weekends, and holidays.
• Prior experience with Book 4 Time, Booker and Spa Soft spa software preferred.
• Proficient in Microsoft Office suite (specifically Outlook, Word, Excel, and Power Point).
• Prior experience with Book 4 Time, Booker and Spa Soft spa software preferred.
• Must be organized, timely, and detail-oriented.
• CPR and First Aid certified desirable.

Qualifications

• Must have minimum 2 year college Associates Degree.
• Must have at least 3 years of Supervisor experience.
• Candidate must be authorized to work in the US.
• Must be able to stand for long periods of time.
• Must have a flexible schedule, including days, nights, holidays, and weekends.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Prior experience with Book 4 Time, Booker, and Spa Soft software preferred.
• Proficient in Microsoft Office suite (specifically Outlook, Word, Excel, and Power Point).
• Must be organized, timely and detailed-oriented.
• CPR and First Aid certified desirable.

What you can expect from us:
The annual range for this role is $80,000.00 - $85,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people and complimentary meals and parking. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.