Spa Coordinator

Job Description:

The Mission Inn Hotel & Spa is searching for Spa & Boutique Coordinators. The purpose of a Spa & Boutique Coordinator is to provide friendly, efficient registration and information to all guests, fellow associates, and visitors. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues. Hotel and Spa Experience Required

Duties and Responsibilities:

• Maintains an up to date working knowledge of all resort amenities as well as any special events.
• Maximizes revenue and cash flow by promoting spa’s services and spa and boutique retail.
• Takes spa reservations for internal and external guests.
• Interacts with spa & boutique staff in a professional manner, assisting other departments with necessary information.
• Communicates all pertinent information to the Spa Director and Manager.
• Ensures guest satisfaction by maintaining a clean and safe facility.
• Maintains a clean and organized spa by monitoring the facilities regularly.
• Calls housekeeping for cleaning services.
• Reports any necessary repairs to engineering.
• Assists in the efficient operation of the department.
• Maintains filing system on memberships.
• Records guests and members participation.
• Solicits guest feedback via guest comment cards and acknowledges guest preferences for future visits.
• Answers the telephone in a professional manner and assist guests with any questions.
• Handles all guest complaints with the utmost confidence, grace and concern for their satisfaction.
• Provides courteous, efficient service to all guests and spa visitors.
• Issues lockers, robes & slippers to guests, escorting each guest then to our separate gender retreats/locker rooms.
• Provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have.
• Reviews and confirms guests’ appointments.

Qualifications and Requirements:

• High School diploma or equivalent
• Must be 18 or older
• Computer/Window based software experience
• Ability to communicate clearly and professionally
• Customer service oriented
• Maintain a professional appearance and manner at all times.
• Positive, courteous and enthusiastic attitude
• Self-motivating personality with good problem resolution skills.
• Strong verbal and written communication skills with attention to detail.
• Ability to maintain a cash bank and adhere to all hotel banking and point-of-sale regulations including money drops, exchanging cash and receiving periodic bank audits.
• Adhere to company policies, including uniform and grooming standards.
• Previous experience in Spas, Hotel and/or Retail preferred.
• Must be comfortable working with guest who are in a spa robe
• Must be able to work a flexible schedule including nights, weekends, holidays and during the peak seasons (summer and Festival of Lights - November through January)
• Previous customer service preferred.
• Front Desk or reception experience beneficial

Physical Demands

• Ability to stand long periods of time as well as frequent reaching and bending
• Ability to lift equipment 30 lbs
• Ability to walk up and down stairs.
• Ability to work inside and outside in all type of weather.

Additional Information

• The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
• Employees will be required to perform any other job-related duties assigned by their supervisor

Mission Inn Hotel & Spais an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Job Type: Part-time

Pay: $16.00 per hour

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Preferred)
• front desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person