Southwest Battery- Service Coordinator

Job Details:

Southwest Battery, a Naumann/Hobbs company is looking for you to fill our Southwest Battery- Service Coordinator position in Phoenix, AZ.

The Naumann/Hobbs Family of Companies is one of the oldest and largest providers of material handling equipment, equipment services and solutions. With locations in Arizona, California, Nevada, and Texas our business is growing. We have great pay and benefits. Now is a great time to join a company that is moving up.

Look for our other job postings on our website: naumannhobbs.com

The Service Coordinator: will answer telephones and back up dispatcher, assist customers, technicians, and staff; assign work as needed to technicians to respond to customer needs. This role is very customer service oriented and provides accurate and updated information to customers as well las technicians.

What you will do:

• Open, update, process, and close work orders.
• Send copies of PM work orders with Work Recommended to FSM or customer as directed.
• Input and schedule PMs.
• Dispatch Technicians
• Tracking and applying allocation numbers for internal billing for service manager approval.
• Assist in handling customer dispute reports and info for service manager to process.
• Process month end invoicing.
• Process and submit warranty claims.
• Open and process Purchase Orders.
• Receipting and processing parts.
• Completing parts counts.

Competencies Skills and Abilities:

• Data entry skills.
• Attention to detail.
• Communication skills.
• Enjoys being in an industrial environment; our clients and the equipment we maintain are in warehouses, distribution centers and production environments.
• General knowledge of internet tools, spreadsheets, CRM, and related - continuously strives to build knowledge & skills and shares expertise with others.
• Excellent problem solving and solutions skills.
• Ability to multi-task and thrive in a fast-paced environment.

Education and Experience:

• 1-3 years of experience in similar industry.
• High School diploma or equivalent required
• Intermediate computer skills, with experience and working knowledge of Microsoft Excel & Word.

Physical Demands:

The physical demands of the job described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform them.

While performing the duties of this job, the employee is required to:

• Talk and hear for extended periods of time.
• Ability to see computer screens and documents and read and synthesize the information and data.
• To sit for extended periods of time.
• The employee is required to walk, stoop, kneel, crouch and lift/move up to 50 pounds.
• The employee is required to regularly use their hands to type and use a computer.

What will we do for you:

• Positive work environment that encourages growth and offers a work/life balance
• Monday - Friday work week
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401K
• Short- and Long-Term disability
• Employee Assistance Program
• Vacation and Sick time
• Discounts at major retailers and more
• Naumann/Hobbs is an Equal Opportunity Employer. Hiring is contingent upon successful completion of our background and drug screening check.
• Job Type: Full-time
• Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person