Associate Business Services Print Coordinator

Job Description

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives.  Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site).

SUMMARY

The Business Services Print Coordinator is responsible for helping customers with print center production. The position is also responsible for providing high levels of customer service and satisfaction, as well as offering solutions and suggestions on how orders may be improved. They will be responsible for managing the print tool production queue and submitted custom print requests. They would provide any pre-media edits and adjustments to ensure files are ready for print. This position is responsible for completing print jobs from start to finish.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following):

• Interpret written instructions on Print Request forms, email correspondence, or online order requests for completion of print jobs.
• Processing files for print which includes color, size, layout, and design edits
• Prioritizes print queue and work according to business need
• Acts as a print consultant for internal associates and departments to assist with file set up, print production design and design for manufacturing (DFM).
• Operate all Print Services equipment to include print production machines, bindery equipment, laminator, shrink wrapper, etc.
• Responsible for 3D Print Services
• Operate large format printers including finishing which includes cutting, mounting, grommeting, etc.
• Ensure customer satisfaction by meeting or exceeding established deadlines.
• Maintain proper supply of print materials in coordination with Print Center Manager
• Ensure the confidentiality of all material processed.
• Serves as back-up to Print Center Supervisor
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• No direct reports. Provides general direction to onsite Xerox contractors for print production.

EDUCATION and/or EXPERIENCE

• High school diploma or GED required.
• 1 to 3 years’ experience in a print production or design required
• Experience with Adobe InDesign and Illustrator required
• Experience with Adobe Photoshop and Fiery Software preferred.
• Or equivalent combination of education and experience.

SKILLS and EXPERIENCE

• Demonstrated excellent customer service and communication skills.
• Able to demonstrate multitasking skills, i.e. able to handle multiple projects at one time.
• Able to demonstrate time management skills and organizational skills.
• Experience with MS Office (Excel, Word, PowerPoint, etc) required.
• Able to demonstrate use of Adobe InDesign and Illustrator
• Able to work well in a team environment and independently.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical office environment. Reasonable accommodations may be made to enable those with disabilities to perform essential functions. Position is regularly required to lift and/or move items weighing up to 40 pounds.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.