Address
Form of workKORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Service Desk Coordinator.
As a Service Desk Coordinator, you will play a crucial role in our organization's success by providing efficient technical support and customer service. Your primary responsibilities will include answering incoming calls, creating customer cases in our ServiceNow (or similar case management systems) portal, and triaging cases to the appropriate teams. This role involves Level 1 support, and basic AV skills would be a significant advantage.
Key Responsibilities:
* Answer incoming calls and respond to customer inquiries promptly and professionally
* Create and manage customer cases in the ServiceNow (or similar) portal
* Triage cases to the appropriate teams for resolution
* Provide Level 1 technical support, including basic AV troubleshooting
* Ensure timely resolution of customer issues and incidents
* Collaborate with internal teams to escalate complex issues as needed
* Document all interactions and resolutions accurately in the case management system
* Maintain a high level of customer satisfaction through effective communication and support
Qualifications:
* Previous experience in a customer service or technical support role preferred
* Basic AV skills or familiarity with audiovisual equipment is a plus
* Strong communication skills, both written and verbal
* Ability to multitask and prioritize tasks effectively
* Excellent problem-solving and troubleshooting abilities
* Proficiency with case management systems (e.g., ServiceNow) is desirable
* Availability to work 4 hours a day (11:00 am - 3:00 pm) Monday to Friday, with potential to pick up additional hours
* Must be located in the Phoenix area and available for occasional local travel
Key Responsibilities:
* Answer incoming calls and respond to customer inquiries promptly and professionally
* Create and manage customer cases in the ServiceNow (or similar) portal
* Triage cases to the appropriate teams for resolution
* Provide Level 1 technical support, including basic AV troubleshooting
* Ensure timely resolution of customer issues and incidents
* Collaborate with internal teams to escalate complex issues as needed
* Document all interactions and resolutions accurately in the case management system
* Maintain a high level of customer satisfaction through effective communication and support
Qualifications:
* Previous experience in a customer service or technical support role preferred
* Basic AV skills or familiarity with audiovisual equipment is a plus
* Strong communication skills, both written and verbal
* Ability to multitask and prioritize tasks effectively
* Excellent problem-solving and troubleshooting abilities
* Proficiency with case management systems (e.g., ServiceNow) is desirable
* Availability to work 4 hours a day (11:00 am - 3:00 pm) Monday to Friday, with potential to pick up additional hours
* Must be located in the Phoenix area and available for occasional local travel
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Education:Employment Type: FULL_TIME
