Solutions Project Manager

Are you looking for more?
At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
What we need:
Mohawk is looking for a Senior Sales Operations Support Specialist who can do more with Mohawk.
This position will provide customer support to telephone and email inquiries from customers. Typically provides support to customers with larger or more complex requirements. Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, or specifications. Generates sales quotations requiring a working knowledge of company products, procedures, and practices.
What you'll do:

• Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages. Enters orders into computer system.
• Schedules the production and delivery of orders with production planning and manufacturing
• Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.
• Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction.
• May participate in coordinating and conducting customer workshops.
• Provides assistance and training to other Inside Sales staff
• Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.
• Remains current on customer preferences, changes in local codes and product developments
• Carries out other duties as assigned.

What you have:

• High school diploma or GED and three (3) years of sales experience, preferably industry-related sales experience, or an equivalent combination of education and experience
• Knowledge of company products, competitor's products, and company standards
• Knowledge of company product pricing, discount, and estimating formulas and guidelines

What you're good at:

• Strong verbal and written communication skills
• Strong detail orientation skills
• Strong customer service skills
• Knowledge of advanced sales techniques, and concepts, and the ability to influence and persuade.
• Proficiency in Microsoft Office

#LI-LH1
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.