Solution Specialist

Job Summary

The Solution Specialist will conduct technical training courses for customers and/or staff with T2's enterprise suite of solutions. You will interact with customers and cross-functional teams to develop training curriculum and prepare lesson plans from engineering documentation. You will work with Engineering and Technology, Manufacturing, Content Management, and Product Management teams to ensure that course material reflects current product features.

As the Solution Specialist, you will instruct participants in both classroom lectures and laboratory sessions. You are also responsible for supporting the Customer Success Team through goodwill training and/or consulting for red or yellow customers.
This position requires knowledge of all things parking. These requirements include customer presentations, training methodology and materials development, and written and verbal communications with minimal guidance. Travel to customer sites is required. Take this opportunity to join a great company. This position can be remote.

Responsibilities

• Obtain and maintain solution expertise including all associated software/hardware.
• Advises customers in the creation, design, specification, testing, and implementation of T2's products and
• Works with internal project management, sales, and technical teams to ensure product meets customer needs.
• Support the sales team as a technical lead in add-on business by providing technical demonstrations and presentations.
• Provides technical expertise in identifying, evaluating, and developing systems and procedures
• Reviews and analyzes customer business and operations including workflow, decision process, and business objectives. Ensures customer satisfaction during and after the implementation
• Manages multiple system installations and projects simultaneously.
• Design and deliver training curriculum for internal staff and related to the assigned add-on solutions including:
  • Software features and functions
  • Hardware features and functions
  • Technologies utilized in T2 solutions
  • T2 service offerings
• Create training materials such as instructor guides, training aids, and/or handouts
• Consult with customers as necessary for customer goodwill
  • Gather detailed information about the customers parking operation and business practices to recommend the best hardware and software configuration options
  • Troubleshoot customer challenges and make recommendations to resolve
  • Document recommendations, processes, and day-to-day procedures for staff to follow after the visit
• Develop best practices recommendations and training for:
  • System maintenance
  • Use and configuration of T2 solutions to meet operational and business objectives
• Support the launch of new T2 products and equipment by helping to prepare and deliver content training

Education and Qualifications

• Bachelor's degree and at least 2 years of relevant work experience, or a combination of education and relevant experience.
• Parking and Transportation Industry experience preferred.
• Experience related to providing software/hardware product training is preferred.
• Strong public speaking and presentation skills required.
• Excellent writing and grammar skills in addition to relevant technical knowledge required.
• Strong working knowledge of technical content production.
• Strong working knowledge of a learning management system such as Litmos.
• Strong working knowledge of MS Office.

Work @ T2 Systems

• Health & Wellness: We offer competitive medical, dental, and vision coverage, health spending accounts, and health and wellness education sessions. Because your well-being is important to us.
• Retirement Plans: As a forward-thinking company, we see the value in planning for the future. So we help you plan for yours with 401(k) (US) and RRSP (Canada) plans with employer match.
• Work-Life Balance: We understand that burnout is real and that work-life balance is important. Which is why we offer 3 weeks paid vacation upon starting, as well as flexibility to work remotely.
• Events & Activities: Part of having a good work-life balance is having fun, which we love to do! Whether it's a party, a potluck, or a game of ping pong or foosball, we know how to have a good time.
• Snacks & Drinks: Working smart works up an appetite, and we've got you covered. Our offices are fully stocked with snacks, fresh fruit, coffee, tea, soda, and beer on tap.
• Open Communication: In addition to having regular "state of the company" updates, our leadership team's doors are always open – including our CEO – because winning as a team starts at the top.
• Amazing people to work with!

We invite all qualified candidates to apply. Please note, you must be eligible to work in the USA to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.