Social Services Administrative Assistant

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

1. Create a warm and welcoming environment for all residents, family members and vendors
2. Respond to emails and phone calls in a timely manner
3. Assist with discharge planning, including contacting physician offices and ordering equipment
4. File and maintains documents as required
5. Completes file audits as needed to ensure departmental compliance
6. Schedule meetings and maintain calendars
7. Prepare and prints reports as needed
8. Must possess the ability to deal tactfully with residents, family members, staff members, vendors, government representatives and the public. 
9. Must maintain compliance with HIPAA guidelines and confidentiality of ALL sensitive information
10. Performs specific work duties and responsibilities as assigned by the Social Services Director

Dallas Retirement Village (DRV) fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all our community job descriptions.

DRV Hospitality Promises

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask, “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, always.
• We pay attention to details.

1. A minimum of two years’ administrative experience demonstrating the ability to support management in a variety of tasks.
2. Previous experience in a long-term care or similar medical setting preferred
3. Proficient in Microsoft office systems software
4. Previous experience with Electronic Medical Records (EMR) system preferred
5. Solid interpersonal skills
6. Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices through critical thinking skills
7. Must be detail oriented and able to appropriately prioritize and organize multiple tasks/projects.
8. Ability to professionally represent DRV and the leadership in a positive and productive manner. Must be highly customer service oriented.
9. Must be able to maintain a positive attitude and work as a productive member of a team and not engage in gossip or unprofessional conduct at DRV.
10. Must maintain a professional appearance in compliance with facility dress codes

Physical Requirements/Working Conditions:

1. Works in office area.
2. Must be able to move throughout the buildings and grounds as needed throughout the day; must be able to lift to 25lbs.
3. Good visual and hearing acuity required.
4. Must be able to speak English, with good verbal communication skills
5. Subject to frequent interruptions.
6. Subject to hostile and emotionally upset residents, staff and visitors.
7. May have to work extended hours.
8. May be exposed to communicable diseases, and blood and body fluids that may contain HIV, Flu, and/or HBV.
9. May be exposed to cleaning chemicals and offensive odors.

Equipment Used:

• Computer, IPad, 10-key calculator
• Multi-line telephone, Fax, copy and scanner