Social Media Manager

In office position located in Atlanta, GA. Hours are 8:30 am - 5:00 pm, work from home on Fridays

Position Purpose/Summary

The Social Media Manager is committed to providing the highest quality of service to the communities, customers, and employees we serve by playing a pivotal role in shaping our online presence within the dynamic telecom industry. Your primary objective is to oversee and execute our Social Media strategy, ensuring it aligns seamlessly with our business goals and reflects our brand identity. With a focus on proactive crisis management and customer satisfaction, you will be responsible for fostering engagement, driving growth, and safeguarding our company's reputation across various Social Media platforms. This role presents an exciting opportunity to leverage your creativity, strategic vision, and communication skills to elevate Fastwyre Broadband's digital footprint and maintain our position as a leader in the telecommunications sector.

Primary Duties & Responsibilities

1. Devise and execute a comprehensive Social Media strategy tailored to our telecom industry.

2. Develop and maintain a robust Social Media calendar aligned with business objectives.

3. Establish clear objectives and metrics to measure ROI.

4. Collaborate with external agencies and freelancers to curate, edit, and publish compelling content.

5. Engage with customers and followers through agencies to address inquiries promptly and monitor online reviews.

6. Oversee account aesthetics and branding to maintain consistency and professionalism.

7. Actively participate in conversations to seize opportunities for brand awareness and promotions.

8. Formulate and execute an executive Social Media strategy to align with company goals.

9. Conduct research on industry benchmarks and audience preferences to inform content strategy.

10. Stay abreast of emerging technologies and trends in social and digital media.

11. Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.

2. Proficiency in Social Media content creation, with a focus on crisis management and problem resolution.

3. Exceptional copywriting abilities to craft engaging and impactful content.

4. Demonstrated capability in delivering creative content that resonates with target audiences.

5. Track record of successful collaboration with freelancers and agencies.

6. Strong understanding of SEO, keyword research, and Google Analytics.

7. Outstanding communication skills, both written and verbal, to effectively convey brand messaging.

8. Ability to function effectively as a team player.

9. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.

10. Ability to work a flexible work schedule, as needed, to best serve our customers.

Qualifications

At a minimum, the Social Media Manager must have 2-3 years of proven experience as a Social Media Manager, preferably in the telecom industry and a Bachelor degree in a related field.

Physical Demands

Select one the following for the each of the items listed below:

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.

Standing N O F C

Walking N O F C

Sitting N O F C

Reach Outward N O F C

Reach Above Shoulder N O F C

Climbing N O F C

Crawling N O F C

Squatting/Kneeling N O F C

Bending N O F C

Keyboarding N O F C

Driving N O F C

Hearing N O F C

Perceiving N O F C

Communicating N O F C

Distinguish Colors N O F C

Outdoor Climate N O F C

Various Terrain N O F C

Cramped Workspace N O F C

Lift/Carry:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Push/Pull:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

American Broadband Holding Company, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.