Social Media Ambassador - Part-Time (Remote)

Job Title: Social Media Ambassador

Company: iResponze

Location: Remote

Position Type: Part-time

About Us: iResponze is a leading provider of hospitality management solutions, dedicated to enhancing the guest experience for hotels, restaurants, and other establishments. Our innovative approach focuses on leveraging technology to drive guest satisfaction and loyalty. As we continue to expand our services, we are seeking a motivated and customer-centric individual to join our team as a Social Media Ambassador.

Position Overview: As a Social Media Ambassador for iResponze, you will play a pivotal role in managing our online reputation across various platforms including Google, TripAdvisor, Expedia, Booking.com, Yelp, OpenTable, and more. Your primary responsibility will be to respond to guest reviews in a timely and professional manner, addressing both positive feedback and concerns. Additionally, you will build relationships with our customers, ensuring that their feedback is heard and addressed appropriately. This is a remote position with weekend availability required, estimated at 20-24 hours per week.

Key Responsibilities:

• Monitor and respond to guest reviews on various platforms, including Google, TripAdvisor, Expedia, Booking.com, Yelp, OpenTable, etc.
• Engage with guests in a courteous and empathetic manner, addressing their feedback and concerns promptly and effectively.
• Build and maintain relationships with customers, providing personalized responses and ensuring their satisfaction with our services.
• Collaborate with internal teams to address and resolve issues raised in guest reviews.
• Identify trends and patterns in guest feedback, providing insights to help improve our products and services.
• Uphold company policies and brand standards in all interactions with guests and online communities.
• Nothing in this Job description limits the companies right to change the functions ,responsibilities and or schedule of this position.

Requirements:

• Previous experience in customer service, hospitality, or Social Media management preferred.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Ability to work independently and efficiently in a remote environment.
• Proficiency in using various Social Media platforms and online review sites.
• Empathetic and solution-oriented mindset, with the ability to handle sensitive situations professionally.
• Weekend availability required.
• Must have required tools and connectivity to complete job functions (Laptop/Computer , Internet Connection (Wi-Fi) phone)

Legal:

iResponze is an Equal Opportunity Employer we encourage people of all backgrounds, genders, races and demographics to apply. iResponze is an E-Verify employer all employees are subject to background & drug screenings at any time during employment.