Ski School Rental Manager - Northstar

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

The Children's Rental Shop manager is responsible for all aspects of running the children’s rental shop, boot rooms, and Ski School set up crew. This position will have direct reports in both the rental shop and set up crew. This position plays an integral role in the success of the ski and snowboard school and will have daily communication and interaction with Ski School management, instructors, product sales staff, inside support staff, and children and parents attending Ski School.

Job Specifications

• Expected Pay Range $26.00 - $30.00
• Outlet: Children's Rental Shop
• Shift & Schedule Availability: Full Time / Winter Seasonal
• Skill Level: Advanced  

Job Responsibilities

• Financial. Responsible for rental revenue and labor/expense management. Responsible for annual capital order of rental fleet and fixtures. Scheduling staff to assure the quality of the product delivered while balancing labor budget.
• Guest Service. Accountable to guest service survey (GX) Ski School "check-in" score. Assures the efficiency of the overall children's ski and snowboard school check-in process. Daily communication and working as a team with all stakeholders, including Ski School management, product sales, instructors, inside support staff, parents and children
• Safety. Oversees ski and snowboard school equipment check initiative. Compliant with all rental fleet safety regulations, including staff binding certifications, torque tests, and routine equipment maintenance and safety checks.
• Development. Responsible for the leadership development of direct reports. Work with Vail Resorts Retail management for succession planning and talent strategy. Lead staff in their professional development for Performance Management including on-going communication, mid- and end-of-season reviews for staff and coaching/disciplinary actions when deemed necessary.
• Role model and bring to life the company's values of; Serve Others, Do Right, Drive Value, Do Good, Be Safe, Be Inclusive and Have Fun.
• In-depth understanding of rental shop processes, including how relevant paperwork is filled out and recorded, how equipment is checked in and out, how to fit and size guests for ski and snowboard equipment, repair and maintenance of rental fleet and be current with appropriate DIN Certification.
• Achieve consistent appearance and functionality of indoor facilities and outdoor teaching areas by training staff on consistent set up and tear down.
• Responsible to keep all relevant assets in good repair including rental fleet, outdoor teaching area tools and materials, and indoor facility infrastructure. Complete building maintenance requests when appropriate.
• Other duties as assigned.

Job Requirements

Required:

• Minimum Requirement - High School Diploma.  Proficient in reading, writing, and communicating in English
• Minimum of two years working in a rental shop.
• Current DIN Certification for appropriate bindings.
• Computer skills: RPOS, MS Word, Excel, Outlook
• Must be able to speak, read and write English fluently. Verbal communication in person and via telephone with guests, staff and management is required.

Preferred:

• Past supervisory experience of 2 or more years.
• Intermediate to Advanced Skier/Snowboarder.

The expected pay range is $26.00 - $30.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  497841
Reference Date: 09/05/2023 
Job Code Function: Ski/Snow School